Senior Business Analyst - Client-Focused Process Improvement

Hire Resolve; Gauteng; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Hire Resolve is seeking a Senior/Lead Business Analyst to drive requirements gathering, design and implementation of new functionality, and ensure client satisfaction across projects. The role involves collaboration with clients and internal teams to deliver high-quality solutions and maintain strong relationships.

The candidate will write technical documentation, participate in walkthroughs and testing, and contribute to continuous process improvements in dynamic project environments.

Qualifications

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.
• Track record of process improvement design using technology.
• Ability to write technical documentation (use cases, product references).
• Versatility and comfort in innovative, dynamic settings.

Responsibilities

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare SLA or other reports required on client account status
• Provide first line support to clients
• Collaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

Skills

Requirements gathering

Process improvement

Technical documentation

Client communication

Stakeholder management

Job description

Hire Resolve is seeking a Senior/Lead Business Analyst to drive requirements gathering, design and implementation of new functionality, and ensure client satisfaction across projects. The role involves collaboration with clients and internal teams to deliver high-quality solutions and maintain strong relationships.

The candidate will write technical documentation, participate in walkthroughs and testing, and contribute to continuous process improvements in dynamic project environments.