Senior BPM & Process Improvement Leader

The Focus Group; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Nedbank is seeking a senior BPM and process improvement professional in Sandton to lead multi‑department initiatives that enhance performance, value chains, and operating models. The role focuses on discovery, design, and ROI-driven execution across clusters.

You will collaborate with senior stakeholders, drive process measurement analytics, and ensure benefits realization through BPMS and RPA tools. Strong change management and leadership are essential for success.

Qualifications

• Essential qualifications include an NQF Level with Advanced Diploma or National 1st Degree.
• Preferred qualifications include Computer Science/Information Systems/Industrial Engineering/Business Degree and NQF 7.

Responsibilities

• Define scope and estimations for process initiatives.
• Plan process deliverables based on project delivery method.
• Work with stakeholders to prioritise process work.
• Design and execute process improvement initiatives with quality, scope and time in mind.
• Conduct As Is and To Be discovery, analysis and design.
• Engage with business on strategic initiatives requiring process improvement.
• Consult with senior stakeholders across clusters.
• Build business cases to demonstrate value and ROI for stakeholders.
• Define value chains and link to process architecture.
• Define end-to-end operating model.

Skills

BPM

Change management

Process improvement

ROI calculation

Stakeholder engagement

Project planning

Education

Advanced Diploma/National 1st Degree

NQF 7

Tools

BPMS tools

RPA tools

Job description

Nedbank is seeking a senior BPM and process improvement professional in Sandton to lead multi‑department initiatives that enhance performance, value chains, and operating models. The role focuses on discovery, design, and ROI-driven execution across clusters.

You will collaborate with senior stakeholders, drive process measurement analytics, and ensure benefits realization through BPMS and RPA tools. Strong change management and leadership are essential for success.