Process Engineer

nedbank; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Nedbank in Johannesburg is seeking a process improvement professional with 7-10 years of experience. In this role, you will leverage your analytical expertise to define and deliver process initiatives aligned to business goals.

The successful candidate will have a strong understanding of change management principles and support teams through transitions. Essential qualifications include advanced diplomas or first degrees, along with a focus on BPM methods.

Qualifications

• 7-10 years of relevant experience in process improvement projects.
• 3-5 years of managerial experience.
• Demonstrated proficiency in BPM and Change Management.

Responsibilities

• Define scope and estimations for process initiatives.
• Conduct requirements analysis and design definition.
• Participate in process modelling and analysis.
• Manage requirements throughout their lifecycle.

Skills

Analytical expertise

Strategic thinking

Change management

Leadership

Process improvement

Business analysis

Presentation skills

Client-focused design

Education

Advanced Diplomas/National 1st Degrees

Tools

BPM tools

BPMS

Job description

This role is where your analytical expertise and strategic thinking will directly shape how the organisation delivers value. In this opportunity, you’ll bring clarity and structure to complex business needs, translating them into well‑defined epics, features, objectives, and user stories aligned to IIBA best practices and agile product‑delivery standards.You’ll help drive operational excellence by identifying process inefficiencies, resolving bottlenecks, and uncovering automation opportunities that enhance performance across the value chain. With a strong understanding of change‑management principles, you’ll support teams and stakeholders through transition, ensuring sustainable adoption of future‑state processes and continuous improvement.

Job Responsibilities

• Define the scope and estimations for process initiatives
• Conduct elicitation and collaboration tasks to obtain information from stakeholders.
• Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
• Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
• Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
• Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
• Proactively plan process deliverables based on relevant project delivery method
  Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
• Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation
• Ensure quality gates are met, including requirements clarity, sign offs, artefact standards, and compliance measures.
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
• Define the process end-to-end view (Operating model)
• Understand process improvement & Enterprise Architecture frameworks
• Understand advanced process measurement (tying value chain processes to corporate performance metrics)
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
• Ensure successful implementation of processes by evaluating benefit realisation
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
• Understand how change management integrates into the overall transformation initiative
• Develop communication plans that will facilitate the planned changes
• Develop mitigation strategies for cross-organizational impacts for process improvement projects
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used for process automation
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Understand current and emerging technology landscape and how it can be used in the BPM context
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

7 - 10 years

3 - 5 years managerial experience

Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Business principles
• Principles of project management
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions specific policies procedures and systems knowledge
• Process Measurements
• Analysis
• business consulting and facilitation skills
• People Skills
• Client focused process Design
• Process management Principles
• Business consulting and facilitation
• Decision Making
• Facilitating Change
• Building Partnerships
• Customer Orientation