Senior Boutique Hotel Manager

Placements24; Johannesburg; On-site; ZAR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive remuneration with bonus

Medical aid

Retirement fund contributions

Career development opportunities

Discounted accommodation rates

Relocation assistance

Job summary

Placements24 partners with a prestigious boutique hotel group in Johannesburg to recruit a Senior Boutique Hotel Manager. You will oversee flagship property operations, drive guest satisfaction, and lead a diverse team to uphold luxury standards.

Reporting to the Regional Director, you will develop strategic plans, manage budgets, and ensure safety and compliance. A strong luxury hospitality background and hands-on leadership are essential, with relocation to Johannesburg if needed.

Qualifications

• 7+ years in hotel management with senior leadership in luxury/boutique hotels.
• Bachelor's in Hospitality Management; Master's preferred.
• Proven success with P&L and revenue generation.
• Exceptional leadership, communication, and interpersonal skills.
• Strong knowledge of hotel operations, sales, marketing, and revenue management.
• Proficient in hotel management software.
• Based in Johannesburg or willing to relocate.

Responsibilities

• Oversee day-to-day operations of the boutique hotel, including front desk, housekeeping, F&B, and maintenance.
• Develop and implement strategic plans to achieve occupancy, revenue, and profitability goals.
• Lead, train, and motivate a diverse team of hospitality professionals.
• Manage budgets, control expenses, and meet financial targets.
• Maintain the hotel's reputation for exceptional service and guest experiences.
• Ensure compliance with health, safety, and licensing regulations.
• Develop relationships with guests, vendors, and local stakeholders.
• Implement quality control across departments and drive guest service innovations.

Skills

Leadership

P&L management

Revenue generation

Operations management

Team motivation

Education

Bachelor's degree in Hospitality Management

Master's degree (preferred)

Job description

About the Role

Our client, a prestigious boutique hotel group, is seeking an experienced and dynamic Senior Boutique Hotel Manager to oversee operations at their flagship property in the vibrant heart of Johannesburg. This is a critical leadership position responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate will possess a deep understanding of the luxury hospitality sector, a proven track record in managing diverse teams, and a passion for creating unforgettable guest experiences. You will be instrumental in driving revenue growth, optimizing operational processes, and maintaining the unique brand identity of the hotel. This role demands a hands-on approach, exceptional leadership qualities, and a strategic mindset to navigate the competitive hospitality landscape. The Senior Boutique Hotel Manager will report directly to the Regional Director and will be a key part of the senior management team, contributing to the overall success and reputation of our client's portfolio.

Key Responsibilities

• Oversee all day-to-day operations of the boutique hotel, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement strategic plans to achieve occupancy, revenue, and profitability goals.
• Lead, train, and motivate a diverse team of hospitality professionals, fostering a culture of excellence and guest-centricity.
• Manage budgets, control expenses, and ensure financial targets are met or exceeded.
• Maintain and enhance the hotel's reputation for exceptional service and unique guest experiences.
• Ensure compliance with all health, safety, and licensing regulations.
• Develop and maintain strong relationships with guests, vendors, and local stakeholders.
• Implement and oversee quality control measures across all departments.
• Drive innovation in guest services and operational improvements.

Requirements

• Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role within the luxury or boutique hotel sector.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus.
• Proven success in P&L management and revenue generation.
• Exceptional leadership, communication, and interpersonal skills.
• Strong understanding of hotel operations, sales, marketing, and revenue management principles.
• Proficiency in hotel management software and systems.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Excellent problem-solving and conflict-resolution abilities.
• A passion for delivering outstanding guest service and a keen eye for detail.
• Must be based in or willing to relocate to Johannesburg.

Benefits

• Our client offers a competitive remuneration package, including a substantial annual bonus structure, comprehensive medical aid, and retirement fund contributions.
• You will also receive opportunities for professional development and career advancement within a globally recognized hotel group.
• Enjoy discounted accommodation rates across the portfolio and a dynamic work environment.
• The position includes relocation assistance for eligible candidates.
• This is an exciting opportunity to make a significant impact in a leading hospitality establishment located in Johannesburg.