Luxury Hotel Manager

Placements24; Johannesburg; On-site; ZAR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Health insurance

Leave allowances

Career development

Relocation assistance

Job summary

Placements24 in Johannesburg seeks a seasoned Luxury Hotel Manager to oversee flagship property operations in Gauteng. You will drive guest service excellence, manage F&B, front office, housekeeping and revenue initiatives while leading a diverse team.

The role requires 5–7 years in luxury hotel management, a Hospitality degree, strong financial acumen, and a hands-on leadership style. English fluency is essential; additional SA languages are a plus.

Qualifications

• Minimum 5-7 years of luxury hotel management experience.
• Degree in Hospitality Management, Business Administration, or related field.

Responsibilities

• Develop and implement strategic plans to achieve operational and financial goals.
• Oversee all hotel departments including F&B, Rooms, Sales & Marketing, and HR.
• Ensure exceptional guest satisfaction by maintaining high service standards.
• Manage budgets, control costs, and maximize revenue opportunities.
• Lead, motivate, and develop a high-performing hotel team.
• Maintain the hotel's reputation in the Johannesburg luxury market.

Education

Hospitality Management degree

Tools

Hotel management software

Job description

About the Role

Our client, a premier hospitality group, is seeking an experienced and dynamic Luxury Hotel Manager to oversee operations at their flagship property located in the heart of Johannesburg, Gauteng . This is a critical leadership role responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate will possess a proven track record in luxury hotel management, a deep understanding of the South African hospitality market, and a passion for creating unforgettable guest experiences. You will lead a diverse team, drive innovation, and maintain the prestigious reputation of the hotel. This role requires a hands-on approach and a commitment to excellence in every aspect of hotel operations.

Key Responsibilities

Develop and implement strategic plans to achieve operational and financial goals. Oversee all hotel departments, including F&B, Rooms Division, Sales & Marketing, and Human Resources. Ensure exceptional guest satisfaction by setting and maintaining high service standards. Manage budgets, control costs, and maximize revenue opportunities. Lead, motivate, and develop a high-performing team of hotel staff. Maintain and enhance the hotel's reputation and brand image within the Johannesburg luxury market. Ensure compliance with all health, safety, and legal regulations. Build strong relationships with local stakeholders, suppliers, and the community. Drive initiatives for continuous improvement in service delivery and operational processes. Conduct regular performance reviews and provide constructive feedback to staff.

Requirements

Minimum of 5-7 years of progressive experience in luxury hotel management, preferably in a Johannesburg or similar metropolitan environment. A relevant degree in Hospitality Management, Business Administration, or a related field. Proven ability to manage budgets, control expenses, and drive profitability. Excellent leadership, communication, and interpersonal skills. Strong understanding of hotel operations, including F&B, front office, housekeeping, and revenue management. Demonstrated experience in creating and maintaining exceptional guest service standards. Proficiency in hotel management software and MS Office Suite. Ability to work under pressure and make sound decisions in a fast-paced environment. A passion for the hospitality industry and a commitment to delivering excellence. Fluency in English; additional South African languages are an advantage.

Benefits

Our client offers a competitive salary package commensurate with experience, along with performance-based bonuses. You will also receive comprehensive health insurance, generous leave allowances, and opportunities for professional development and career advancement within a renowned international hospitality group. This role provides the chance to lead a prestigious establishment in a vibrant city and make a significant impact on its success. Relocation assistance may be provided for exceptional candidates outside of Johannesburg .