Customer Support Specialist - Senior

Placements24; Upington; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training and development

Career growth and stability

Job summary

Placements24 in Upington, Northern Cape, is seeking a seasoned Customer Support Specialist to join our client’s team on-site. The role focuses on expert client support, handling complex inquiries and contributing to service improvements within a prominent financial services provider.

The ideal candidate will have 4+ years in a senior customer support role, strong communication skills, and a solid understanding of banking products and regulations.

Qualifications

• Excellent communication, listening and problem-solving skills.
• Strong understanding of financial products and services.
• Ability to handle sensitive customer information with utmost confidentiality.

Responsibilities

• Respond to complex customer inquiries regarding financial products, services, and accounts.
• Troubleshoot and resolve customer issues, ensuring timely and satisfactory outcomes.
• Provide guidance and support on banking procedures and online platforms.
• Process transactions, applications, and account updates accurately.
• Maintain detailed and confidential customer records in the CRM system.
• Liaise with internal departments to facilitate customer needs and resolve issues.
• Adhere strictly to regulatory compliance and company policies.
• Identify opportunities to enhance customer experience and offer additional services.
• Mentor and assist junior customer support staff when needed.
• Contribute to service improvement initiatives based on customer feedback.

Skills

Excellent communication

Problem solving

MS Office Suite

CRM systems

Financial services knowledge

Confidentiality

Mentoring

Tools

CRM platforms

Job description

About the Role

Our client, a well-established financial services provider, is seeking a seasoned Customer Support Specialist to join their team in Upington, Northern Cape . This senior role is responsible for providing expert support to clients, handling complex inquiries, and contributing to the continuous improvement of service delivery. The ideal candidate will possess excellent communication skills, a strong understanding of financial products and services, and a dedication to exceptional customer care. You will play a vital role in maintaining client satisfaction and trust within the Upington community. This position requires an on-site presence to ensure direct client interaction and team collaboration within the Northern Cape branch.

Key Responsibilities

• Respond to complex customer inquiries regarding financial products, services, and accounts.
• Troubleshoot and resolve customer issues, ensuring timely and satisfactory outcomes.
• Provide guidance and support on banking procedures and online platforms.
• Process transactions, applications, and account updates accurately.
• Maintain detailed and confidential customer records in the CRM system.
• Liaise with internal departments to facilitate customer needs and resolve issues.
• Adhere strictly to regulatory compliance and company policies.
• Identify opportunities to enhance customer experience and offer additional services.
• Mentor and assist junior customer support staff when needed.
• Contribute to service improvement initiatives based on customer feedback.

Requirements

• Previous experience as a Customer Support Specialist, with at least 4 years in a senior or specialized role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in MS Office Suite and experience with financial CRM systems.
• A strong understanding of financial services, banking products, and regulations.
• Ability to handle sensitive customer information with utmost confidentiality.
• Must be able to work full-time from our Upington office.
• A professional demeanor and a commitment to customer excellence.
• South African citizen or holder of a valid work permit.

Benefits

• Our client offers a competitive salary package and a comprehensive benefits program, including medical aid and a provident fund.
• Employees benefit from ongoing training and development opportunities to enhance their skills in financial services and customer support.
• This role provides a stable career path within a respected financial institution in Upington , with opportunities for growth and advancement.
• You will be part of a dedicated team focused on serving the community and maintaining high standards of professionalism.