Automotive Service Advisor

Placements24; Pietermaritzburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Professional development

Remote work tools provided

Job summary

Placements24 is seeking a highly organized Automotive Service Advisor for a fully remote role. You will manage service appointments, communicate with clients, and coordinate with the service department to ensure a smooth maintenance experience from home.

This role emphasizes proactive customer service, clear explanations of service recommendations and costs, and timely updates on status and completion times, supported by remote-friendly tools and ongoing professional development.

Qualifications

• Proven experience in customer-facing automotive service roles.
• Strong understanding of automotive systems and maintenance.
• Excellent verbal and written communication with customers.

Responsibilities

• Schedule and manage customer service appointments.
• Greet customers and identify vehicle issues.
• Translate concerns into clear service orders for technicians.
• Explain services and costs to customers.
• Maintain progress updates and finalize payments.

Skills

Customer service

Communication skills

Multi-tasking

Tools

Automotive service management software

Job description

About the Role

Our client is seeking a highly organized and customer-focused Automotive Service Advisor to join their dynamic team. This fully remote position requires a proactive individual capable of managing service appointments, communicating effectively with clients, and coordinating with the service department to ensure exceptional customer experiences. You will be the primary point of contact for customers, addressing their needs, explaining service recommendations, and ensuring satisfaction throughout the vehicle maintenance and repair process, all from a remote setting. This role offers the flexibility to work from home while contributing to a leading automotive service provider's success, focusing on efficiency and client retention.

Key Responsibilities

• Manage and schedule customer service appointments via phone, email, and online platforms.
• Greet customers warmly and professionally, ascertain their vehicle's issues and needs.
• Accurately translate customer concerns into clear service orders for the technical team.
• Provide detailed explanations of recommended services, repairs, and associated costs.
• Maintain clear and consistent communication with customers regarding service status and estimated completion times.
• Process service payments and ensure all documentation is correctly filed.

Requirements

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role.
• Strong understanding of automotive systems and maintenance procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with automotive service management software and standard office applications.
• Ability to multitask, prioritize effectively, and manage time efficiently in a remote environment.
• A passion for the automotive industry and dedication to customer satisfaction.

Benefits

• Competitive salary commensurate with experience.
• The flexibility of a fully remote work arrangement.
• Opportunities for professional development and training in automotive service management.
• Access to cutting-edge remote work technology and support.
• A supportive and collaborative team environment, despite the remote nature of the role.