Remote Automotive Diagnostic Specialist

Placements24; Randburg; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Salary plus bonuses

Health, dental, and vision insurance

Remote work flexibility

Paid time off

Job summary

Placements24 is seeking a highly skilled Remote Automotive Diagnostic Specialist to join our fully remote technical support team. You will diagnose and resolve complex automotive issues for field technicians and customers using advanced diagnostic tools.

The ideal candidate has extensive experience with vehicle electronics, CAN bus systems, and diagnostic software, and communicates technical solutions clearly in a virtual environment.

Qualifications

• Extensive experience as Automotive Diagnostic Technician or Service Manager.
• In-depth knowledge of vehicle electronic systems, CAN, and diagnostic software.
• Proven ability to troubleshoot remotely and communicate solutions clearly.

Responsibilities

• Provide remote diagnostic support for diverse vehicle makes and models.
• Analyze diagnostic data, codes, and sensor readings to identify root causes.
• Guide field technicians through procedures via phone, video, and remote access.
• Maintain a knowledge base of diagnostic solutions and bulletins.
• Collaborate with engineering to feedback on vehicle performance and improvements.
• Assist in developing training materials for technicians on advanced diagnostics.

Skills

Diagnostic expertise

Remote troubleshooting

Verbal and written communication

Analytical thinking

Education

Automotive service certification

Tools

Diagnostic software

CAN bus tools

Remote access tools

Diagnostic hardware

Job description

About the Role

Our client is seeking a highly skilled and experienced Remote Automotive Diagnostic Specialist to join their innovative, fully remote technical support team. In this role, you will leverage your deep understanding of vehicle systems to assist field technicians and customers in diagnosing and resolving complex automotive issues remotely. You will be a key resource for troubleshooting electrical, mechanical, and software-related problems, utilizing advanced diagnostic tools and databases. This is an exceptional opportunity for an expert diagnostician who thrives on problem-solving and can effectively communicate technical solutions in a virtual environment, contributing to exceptional customer service and vehicle uptime.

Key Responsibilities

• Provide expert remote diagnostic support for complex automotive issues across various vehicle makes and models.
• Analyze diagnostic data, trouble codes, and sensor readings to identify root causes of vehicle malfunctions.
• Guide field technicians through diagnostic procedures and repair strategies via phone, video calls, and remote access tools.
• Maintain and update a comprehensive knowledge base of diagnostic solutions and technical bulletins.
• Collaborate with engineering and product teams to provide feedback on vehicle performance and potential improvements.
• Assist in developing training materials for technicians on advanced diagnostic techniques.

Requirements

• Extensive experience as an Automotive Diagnostic Technician or Service Manager with a strong focus on diagnostics.
• In-depth knowledge of vehicle electronic systems, powertrain control modules, CAN bus communication, and diagnostic software.
• Proven ability to troubleshoot and resolve complex mechanical and electrical issues remotely.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Proficiency with diagnostic hardware and software, including remote diagnostic platforms.

Benefits

• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Full remote work flexibility, allowing you to work from anywhere.
• Generous paid time off and company-paid holidays.
• Access to ongoing training and development in the latest automotive technologies.