Remote Automotive Service Advisor | Customer Champion

Placements24; Pietermaritzburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Professional development

Remote work tools provided

Job summary

Placements24 is seeking a highly organized Automotive Service Advisor for a fully remote role. You will manage service appointments, communicate with clients, and coordinate with the service department to ensure a smooth maintenance experience from home.

This role emphasizes proactive customer service, clear explanations of service recommendations and costs, and timely updates on status and completion times, supported by remote-friendly tools and ongoing professional development.

Qualifications

• Proven experience in customer-facing automotive service roles.
• Strong understanding of automotive systems and maintenance.
• Excellent verbal and written communication with customers.

Responsibilities

• Schedule and manage customer service appointments.
• Greet customers and identify vehicle issues.
• Translate concerns into clear service orders for technicians.
• Explain services and costs to customers.
• Maintain progress updates and finalize payments.

Skills

Customer service

Communication skills

Multi-tasking

Tools

Automotive service management software

Job description

Placements24 is seeking a highly organized Automotive Service Advisor for a fully remote role. You will manage service appointments, communicate with clients, and coordinate with the service department to ensure a smooth maintenance experience from home.

This role emphasizes proactive customer service, clear explanations of service recommendations and costs, and timely updates on status and completion times, supported by remote-friendly tools and ongoing professional development.