Remote Automotive Technical Support Specialist

Placements24; Upington; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Remote work flexibility

Health, dental, and vision insurance

Job summary

Placements24 is seeking a highly skilled Remote Automotive Technical Support Specialist to assist customers and technicians nationwide from Upington or any approved location. You will troubleshoot complex automotive issues, guide repairs and diagnostics, and rely on extensive product knowledge to resolve technical challenges remotely.

Responsibilities include documenting interactions in the CRM, staying current with technologies, and escalating complex cases to senior staff as needed.

Qualifications

• Extensive experience as an Automotive Technician or Master Mechanic.
• In-depth knowledge of engines, transmissions, electrical systems and HVAC.
• Proficiency with diagnostic tools, scanners, and software.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Provide remote technical assistance to customers and repair shops regarding vehicle diagnostics and repair procedures.
• Troubleshoot complex mechanical and electrical automotive problems, offering effective solutions.
• Interpret diagnostic data, service manuals, and technical bulletins to guide users.
• Document all technical support interactions, resolutions, and feedback in the CRM system.
• Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
• Escalate unresolved issues to senior technical staff or product development teams as needed.

Skills

Automotive diagnostics and repair

Troubleshooting

Remote communication

Problem solving

Tools

Diagnostic tools

Vehicle scanners

Automotive software

Job description

About the Role

Our client is seeking a highly skilled and resourceful Remote Automotive Technical Support Specialist to provide expert assistance to customers and technicians across the country. This role involves troubleshooting complex automotive issues, providing guidance on repairs and diagnostics, and utilizing extensive product knowledge. You will be a crucial point of contact for resolving technical challenges, leveraging digital communication tools to deliver timely and accurate support. This is an ideal opportunity for an experienced automotive professional to work remotely, contribute to a leading automotive service provider, and help maintain vehicles in optimal condition nationwide from Upington or any approved location.

Key Responsibilities

• Provide remote technical assistance to customers and repair shops regarding vehicle diagnostics and repair procedures.
• Troubleshoot complex mechanical and electrical automotive problems, offering effective solutions.
• Interpret diagnostic data, service manuals, and technical bulletins to guide users.
• Document all technical support interactions, resolutions, and feedback in the CRM system.
• Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
• Escalate unresolved issues to senior technical staff or product development teams as needed.

Requirements

• Extensive experience as an Automotive Technician, Master Mechanic, or similar technical role.
• In-depth knowledge of vehicle systems, including engines, transmissions, electrical systems, and HVAC.
• Proficiency with automotive diagnostic tools, scanners, and software.
• Excellent problem-solving and analytical skills, with a logical approach to troubleshooting.
• Strong communication and customer service skills, with the ability to explain technical concepts clearly.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.

Benefits

• Competitive salary and remote work flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for ongoing professional development and training in new automotive technologies.
• A supportive virtual team environment and access to extensive technical resources.
• Contribute to ensuring vehicle safety and performance across diverse markets.