Senior Automotive Service Manager

Placements24

Benoni

Hybrid

ZAR 700,000 - 1,000,000

Full time

14 days+

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Benefits offered by this job

Executive salary

Performance bonuses

Fully remote

Health insurance

Professional development

Leadership training

Job summary

Placements24 is seeking a dynamic Senior Automotive Service Manager to lead customer service operations in a fully remote capacity. You will oversee service scheduling, remote team coordination of service advisors and technicians, and develop service protocols to drive efficiency and satisfaction.

The ideal candidate has 5+ years in automotive service management, strong leadership, experience managing remote teams, knowledge of DMS, and a track record of profitability.

Qualifications

5+ years in automotive service management or related leadership role.
Experience in leading and managing remote teams.
In-depth knowledge of automotive service operations, repair processes, and CRM.
Excellent communication, leadership, and problem-solving skills.
Proficiency with dealership management systems (DMS) and remote collaboration tools.

Responsibilities

Lead, manage, and mentor a remote team of automotive service advisors and technicians.
Develop and implement operational strategies to enhance customer satisfaction and service efficiency.
Oversee the scheduling of vehicle maintenance and repair appointments, optimizing workshop utilization.
Manage customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
Monitor KPIs for the service department and implement improvements.
Ensure adherence to quality standards, safety protocols, and company policies.

Skills

Remote leadership

Team management

Automotive service knowledge

Communication skills

Profitability mindset

Tools

DMS

CRM

Job description

About the Role

Our client is seeking a dynamic and experienced Senior Automotive Service Manager to lead their customer service operations in a fully remote capacity. This strategic role involves overseeing all aspects of customer interactions, service scheduling, and technician coordination, driving efficiency and customer satisfaction across their digital platform. You will be responsible for developing and implementing service protocols, managing a remote team of service advisors and technicians, and ensuring the highest standards of service delivery. The ideal candidate possesses strong leadership qualities, a deep understanding of the automotive service industry, and a proven ability to manage and motivate teams remotely. This is a unique opportunity to shape the future of automotive customer service in a location-independent environment.

Key Responsibilities

Lead, manage, and mentor a remote team of automotive service advisors and technicians.
Develop and implement operational strategies to enhance customer satisfaction and service efficiency.
Oversee the scheduling of vehicle maintenance and repair appointments, optimizing workshop utilization.
Manage customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
Monitor key performance indicators (KPIs) for the service department and implement improvements.
Ensure adherence to quality standards, safety protocols, and company policies.

Requirements

Minimum of 5 years of experience in automotive service management or a related leadership role.
Demonstrated experience in leading and managing remote teams.
In-depth knowledge of automotive service operations, repair processes, and customer relationship management.
Excellent communication, leadership, and problem‑solving skills.
Proficiency with dealership management systems (DMS) and remote collaboration tools.
Strong business acumen and the ability to drive profitability.

Benefits