Senior Auto Claims Adjuster — Lead & Mentor Juniors

Placements24; Pietermaritzburg; Sur place; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Health insurance

Pension fund

Paid time off

Professional development

Employee assistance program

Résumé du poste

Placements24 is seeking a Senior Claims Adjuster for a leading insurer in Pietermaritzburg. The role focuses on complex auto claims, investigation, negotiation, and timely settlements, with mentoring responsibilities for junior staff.

The ideal candidate has 5+ years in auto insurance claims, strong analytical, negotiation, and communication skills, and proficiency with claims software and Microsoft Office. Relocation to Pietermaritzburg is supported where needed.

Qualifications

• 5+ years of progressive auto insurance claims adjusting experience.
• Proven track record in managing and settling complex claims.
• Deep knowledge of insurance policies, legal principles and investigation techniques.
• Strong negotiation, communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Proficiency with claims management software and MS Office.
• Relevant professional certifications or qualifications in insurance are highly desirable.
• Ability to work independently and in a team in a fast-paced environment.
• Attention to detail and accuracy.
• Based in or willing to relocate to Pietermaritzburg.

Responsabilités

• Investigate, evaluate and negotiate auto insurance claims, including property damage and bodily injury.
• Determine coverage based on policy terms, regulations and company guidelines.
• Conduct thorough investigations: interview claimants/witnesses, review police reports, inspect vehicles.
• Assess liability and damages to ensure fair settlements.
• Manage a caseload of complex/high-value claims within timelines and service standards.
• Prepare claim reports and correspondence for internal/external stakeholders.
• Liaise with legal counsel, repair shops, medical providers and third parties.
• Mentor junior claims adjusters and share best practices.
• Identify fraud indicators and escalate suspicious claims.
• Contribute to ongoing improvement of claims handling processes.

Connaissances

Negotiation

Communication

Interpersonal skills

Analytical thinking

Claims software

MS Office

Formation

Insurance certifications

Outils

Claims management software

MS Office Suite

Description du poste

Placements24 is seeking a Senior Claims Adjuster for a leading insurer in Pietermaritzburg. The role focuses on complex auto claims, investigation, negotiation, and timely settlements, with mentoring responsibilities for junior staff.

The ideal candidate has 5+ years in auto insurance claims, strong analytical, negotiation, and communication skills, and proficiency with claims software and Microsoft Office. Relocation to Pietermaritzburg is supported where needed.