Senior Claims Adjuster - Automotive

Placements24; Pietermaritzburg; Sur place; ZAR 500 000 - 700 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration package

Bonus potential

Medical and retirement benefits

Professional development opportunities

Career advancement opportunities

Paid time off

Wellness programs

Access to company facilities

Résumé du poste

Placements24 is seeking an experienced Senior Claims Adjuster for our client in Pietermaritzburg, KwaZulu-Natal. The role focuses on managing complex auto insurance claims, negotiating settlements, and ensuring regulatory compliance within a dynamic team.

The ideal candidate has 5+ years of automotive claims experience, strong negotiation and analytical skills, and a proven ability to mentor junior staff. Relocation to Pietermaritzburg or local candidates are welcome.

Qualifications

• Minimum of 5 years of experience handling automotive insurance claims.
• Proven expertise in claims investigation, negotiation, and settlement.
• In-depth knowledge of insurance policies, legal requirements, and automotive repair processes.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in claims management software and standard office applications.
• Valid driver's license and clean driving record.
• A relevant tertiary qualification in insurance, law, or a related field is highly advantageous.
• Residing in or willing to relocate to the Pietermaritzburg area.

Responsabilités

• Investigate, evaluate, and settle insurance claims arising from automotive incidents.
• Conduct thorough inspections of damaged vehicles and gather necessary documentation, including police reports and witness statements.
• Determine coverage and liability based on policy terms and applicable laws.
• Negotiate settlements with policyholders, third-party claimants, and legal representatives.
• Prepare detailed reports on claim status, findings, and recommendations for management.
• Manage a caseload of complex and potentially high-value claims.
• Ensure compliance with all relevant industry regulations and company policies.
• Provide exceptional customer service throughout the claims process.
• Assist in training and mentoring junior claims adjusters.
• Stay updated on industry trends, legal changes, and best practices in claims management.

Connaissances

Negotiation

Analytical skills

Customer service

Communication

Attention to detail

Formation

Tertiary qualification in insurance, law, or related field

Outils

Claims management software

MS Office

Description du poste

About the Role

Our client, a leading insurance provider, is seeking an experienced and highly motivated Senior Claims Adjuster to join their dynamic team in Pietermaritzburg, KwaZulu-Natal. This pivotal role involves managing complex auto insurance claims, ensuring fair and timely resolutions while upholding the company's commitment to customer satisfaction and regulatory compliance. The ideal candidate will possess a deep understanding of insurance principles, strong negotiation skills, and a proven track record in claims handling. This is an excellent opportunity for a seasoned professional to contribute to a reputable organization and further develop their career within the insurance sector. The position is based in our client's Pietermaritzburg office, offering a stable and supportive work environment. We are looking for an individual who can take initiative, work independently, and mentor junior team members.

Key Responsibilities

• Investigate, evaluate, and settle insurance claims arising from automotive incidents.
• Conduct thorough inspections of damaged vehicles and gather necessary documentation, including police reports and witness statements.
• Determine coverage and liability based on policy terms and applicable laws.
• Negotiate settlements with policyholders, third-party claimants, and legal representatives.
• Prepare detailed reports on claim status, findings, and recommendations for management.
• Manage a caseload of complex and potentially high-value claims.
• Ensure compliance with all relevant industry regulations and company policies.
• Provide exceptional customer service throughout the claims process.
• Assist in training and mentoring junior claims adjusters.
• Stay updated on industry trends, legal changes, and best practices in claims management.

Requirements

• Minimum of 5 years of experience in handling automotive insurance claims.
• Proven expertise in claims investigation, negotiation, and settlement.
• In-depth knowledge of insurance policies, legal requirements, and automotive repair processes.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively under pressure and meet tight deadlines.
• Proficiency in claims management software and standard office applications.
• A valid driver's license and a clean driving record are essential.
• A relevant tertiary qualification in insurance, law, or a related field is highly advantageous.
• Residing in or willing to relocate to the Pietermaritzburg area.

Benefits

• Our client offers a competitive remuneration package commensurate with experience and expertise.
• This includes a lucrative annual salary, performance-based bonuses, and comprehensive medical and retirement benefits.
• Employees also benefit from ongoing professional development opportunities, including specialized training programs and workshops designed to enhance skills and career progression.
• The company fosters a collaborative and supportive work culture, with ample opportunities for advancement.
• Additional perks include paid time off, employee wellness programs, and access to company facilities.
• Join a team where your contributions are valued and your career growth is a priority in the vibrant city of Pietermaritzburg.