Senior Auto Claims Specialist — Lead & Mentor

Placements24; Pietermaritzburg; On-site; ZAR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive remuneration package

Bonus potential

Medical and retirement benefits

Professional development opportunities

Career advancement opportunities

Paid time off

Wellness programs

Access to company facilities

Job summary

Placements24 is seeking an experienced Senior Claims Adjuster for our client in Pietermaritzburg, KwaZulu-Natal. The role focuses on managing complex auto insurance claims, negotiating settlements, and ensuring regulatory compliance within a dynamic team.

The ideal candidate has 5+ years of automotive claims experience, strong negotiation and analytical skills, and a proven ability to mentor junior staff. Relocation to Pietermaritzburg or local candidates are welcome.

Qualifications

• Minimum of 5 years of experience handling automotive insurance claims.
• Proven expertise in claims investigation, negotiation, and settlement.
• In-depth knowledge of insurance policies, legal requirements, and automotive repair processes.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in claims management software and standard office applications.
• Valid driver's license and clean driving record.
• A relevant tertiary qualification in insurance, law, or a related field is highly advantageous.
• Residing in or willing to relocate to the Pietermaritzburg area.

Responsibilities

• Investigate, evaluate, and settle insurance claims arising from automotive incidents.
• Conduct thorough inspections of damaged vehicles and gather necessary documentation, including police reports and witness statements.
• Determine coverage and liability based on policy terms and applicable laws.
• Negotiate settlements with policyholders, third-party claimants, and legal representatives.
• Prepare detailed reports on claim status, findings, and recommendations for management.
• Manage a caseload of complex and potentially high-value claims.
• Ensure compliance with all relevant industry regulations and company policies.
• Provide exceptional customer service throughout the claims process.
• Assist in training and mentoring junior claims adjusters.
• Stay updated on industry trends, legal changes, and best practices in claims management.

Skills

Negotiation

Analytical skills

Customer service

Communication

Attention to detail

Education

Tertiary qualification in insurance, law, or related field

Tools

Claims management software

MS Office

Job description

Placements24 is seeking an experienced Senior Claims Adjuster for our client in Pietermaritzburg, KwaZulu-Natal. The role focuses on managing complex auto insurance claims, negotiating settlements, and ensuring regulatory compliance within a dynamic team.

The ideal candidate has 5+ years of automotive claims experience, strong negotiation and analytical skills, and a proven ability to mentor junior staff. Relocation to Pietermaritzburg or local candidates are welcome.