Senior Client Support Advisor

Placements24; Noord-Kaap; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Rand salary

Hybrid work model

Leading insurer

Medical aid and retirement fund

Professional development

Supportive environment

Paid annual leave

Performance incentives

Job summary

Placements24 is seeking a Senior Client Support Advisor for a leading insurance provider in Kimberley, Northern Cape. The role combines in-office collaboration with remote work in a hybrid arrangement, requiring strong insurance knowledge and exceptional client communication.

You will handle complex policy queries, guide renewals, liaise with underwriting and claims, maintain CRM records, and mentor junior staff while upholding regulatory and company standards.

Qualifications

• 5+ years in client support, preferably within the insurance industry.
• Proven expertise in insurance products, policies, and procedures.
• Excellent communication, listening, and problem-solving skills.
• Experience with CRM software and insurance-specific platforms.
• Ability to manage sensitive client information with discretion.
• Strong organizational skills and prioritization abilities.
• Hybrid role requires working from home and Kimberley office.
• FAIS accreditation is a significant advantage.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Provide advanced support and expert advice to clients regarding insurance policies and claims.
• Handle complex inquiries and resolve escalated client issues effectively.
• Guide clients through policy understanding, renewals, and modifications.
• Liaise with underwriting, claims, and sales departments to facilitate client needs.
• Maintain accurate and detailed client records in the CRM system.
• Identify opportunities to enhance the client experience and improve service delivery.
• Assist in training and mentoring junior support staff.
• Ensure compliance with industry regulations and company policies.
• Contribute to team goals and uphold service level agreements.

Skills

Communication

Active listening

Problem solving

CRM experience

Organizational skills

Prioritization

Education

Bachelor's degree

FAIS accreditation

Tools

CRM software

Insurance platforms

Job description

About the Role

Our client, a leading insurance provider, is seeking an experienced Senior Client Support Advisor to join their growing team in Kimberley, Northern Cape. This role is critical in providing expert guidance and support to clients, ensuring they receive accurate information and efficient resolution of their policy-related queries. The position offers a hybrid work arrangement, combining the benefits of in-office collaboration in Kimberley with the flexibility of remote work. The ideal candidate will possess a strong understanding of the insurance sector, exceptional communication skills, and a commitment to customer advocacy.

Key Responsibilities

• Provide advanced support and expert advice to clients regarding insurance policies and claims.
• Handle complex inquiries and resolve escalated client issues effectively.
• Guide clients through policy understanding, renewals, and modifications.
• Liaise with underwriting, claims, and sales departments to facilitate client needs.
• Maintain accurate and detailed client records in the CRM system.
• Identify opportunities to enhance the client experience and improve service delivery.
• Assist in training and mentoring junior support staff.
• Ensure compliance with industry regulations and company policies.
• Contribute to team goals and uphold service level agreements.

Requirements

• Minimum of 5 years of experience in client support, preferably within the insurance industry.
• Proven expertise in insurance products, policies, and procedures.
• Excellent communication, listening, and problem-solving skills.
• Experience with CRM software and insurance-specific platforms.
• Ability to manage sensitive client information with discretion.
• Strong organizational skills and the ability to prioritize tasks effectively.
• This hybrid role requires the ability to work effectively from both home and our Kimberley office.
• Relevant industry certifications (e.g., FAIS accreditation) are a significant advantage.
• Bachelor's degree in a related field or equivalent work experience.

Benefits

• Competitive annual salary of Rand.
• Hybrid work model offering flexibility and work-life balance.
• Opportunity to work with a leading insurance company.
• Comprehensive medical aid and retirement fund benefits.
• Professional development and continuous learning opportunities.
• Supportive and collaborative work environment.
• Paid annual leave.
• Performance-based incentives.