Senior Account Manager

Placements24; Bloemfontein; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Professional development

Collaborative remote team

Job summary

Placements24 is seeking an experienced Senior Account Manager to join our client relations team in a fully remote role. You will nurture and expand relationships with our clients’ valued accounts, acting as a trusted advisor and driving retention and growth.

You will leverage your expertise in consultative selling and customer success to understand client needs, coordinate with internal teams, and identify opportunities for upselling and long-term value creation from anywhere, with a

Qualifications

• 6+ years of experience in account management or a related client-facing role.
• Demonstrated ability to manage complex client relationships and drive growth.
• Strong understanding of consultative selling and customer success principles.

Responsibilities

• Manage and grow a portfolio of key client accounts, serving as their primary point of contact.
• Develop and execute account strategies to drive customer satisfaction, retention, and revenue expansion.
• Conduct regular business reviews with clients to assess performance, gather feedback, and identify new opportunities.
• Proactively address client needs and challenges, ensuring timely and effective resolution of issues.
• Collaborate with internal teams to deliver exceptional service and value to clients.
• Stay informed about product updates and industry trends to provide relevant insights and solutions to clients.

Skills

Account management

Consultative selling

Customer success

Job description

About the Role

Our client is seeking an experienced Senior Account Manager to join their dedicated client relations team, operating in a fully remote capacity. This role is central to nurturing and expanding relationships with our client's most valued existing customers. You will act as a trusted advisor, understanding client needs, ensuring satisfaction, and identifying opportunities for growth and upselling. This is a fantastic opportunity for a seasoned professional to leverage their expertise in client management within a flexible, remote-first environment, contributing to client retention and overall business success from anywhere.

Key Responsibilities

• Manage and grow a portfolio of key client accounts, serving as their primary point of contact.
• Develop and execute account strategies to drive customer satisfaction, retention, and revenue expansion.
• Conduct regular business reviews with clients to assess performance, gather feedback, and identify new opportunities.
• Proactively address client needs and challenges, ensuring timely and effective resolution of issues.
• Collaborate with internal teams to deliver exceptional service and value to clients.
• Stay informed about product updates and industry trends to provide relevant insights and solutions to clients.

Requirements

• 6+ years of experience in account management or a related client-facing role, with a proven record of success.
• Demonstrated ability to manage complex client relationships and drive account growth.
• Strong understanding of consultative selling and customer success principles.
• Excellent communication, negotiation, and problem-solving skills.
• Proven ability to work independently and manage workload effectively in a fully remote setting.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering significant work-life flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A supportive and collaborative remote team environment.