SATIC: Salesforce Practice Lead
PwC
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Descrizione del lavoro
PwC is seeking a Salesforce Lead at Senior Manager level within the SATIC (South Africa Technology and Innovation Centre). You will lead, mature and scale the Salesforce delivery capability, aligning with PwC territories and Salesforce alliance partners to drive value.
The role emphasizes high-quality delivery, governance, workforce planning, and capability development. You will collaborate closely with client teams, shape delivery models, and ensure programmes deliver measurable business
Competenze
- Bachelor’s degree or equivalent in IT, business, or related field.
- Postgraduate qualifications are advantageous.
- Salesforce Certified credential is preferred.
Mansioni
- Provide executive oversight across Salesforce programmes, portfolios and managed service engagements.
- Establish delivery governance including mobilisation, oversight, quality reviews and risk management.
- Shape scalable Salesforce delivery approaches and operating models with territory teams.
- Review solution architecture, estimates, and delivery approaches for quality and value.
- Drive adoption of standard delivery methods and quality assurance checkpoints.
- Monitor performance, utilisation, capacity, and delivery risk across engagements.
- Develop and maintain strong relationships with stakeholders across PwC territories and partners.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Senior Manager
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to elevate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.
PwC’s South Africa Technology and Innovation Centre (SATIC) is a human-led, tech-powered delivery hub focused on solving complex challenges for global clients. It combines deep expertise with cutting-edge technology to drive innovation, operational excellence, and positive societal impact.
The Salesforce Lead will be responsible for leading, maturing and scaling the Salesforce delivery capability within SATIC as a high-performing technology tower that provides both transformational delivery and managed services support. The role will focus on high-quality delivery execution, operational performance, delivery governance, workforce planning, utilisation, capacity, availability, hot skills management, capability development, and strong collaboration with PwC network territories and Salesforce alliance stakeholders. The role combines capability and delivery leadership, solution oversight, engagement mobilisation, quality management, team development, continuous improvement, and support for sales and solutioning. The successful candidate will ensure that Salesforce programmes, managed services and transformation engagements are delivered consistently, efficiently and to a high standard, while helping territories shape solutions, mobilise the right teams and deliver measurable business outcomes across sales, service, marketing, digital, data, integration and platform transformation.
- Bachelor’s degree in information technology, Computer Science, Engineering, Business, Commerce, or related discipline.
- Postgraduate business, technology, or management qualifications are advantageous.
- Salesforce Certified
- 10+ years’ experience in technology consulting, enterprise applications, digital transformation, customer experience, delivery centre operations or professional services.
- Significant Salesforce consulting, implementation, managed services, delivery leadership, solutioning or practice leadership experience.
- Proven track record shaping and delivering complex Salesforce or customer-transformation programmes, preferably across multi-territory or distributed delivery environments.
- Strong experience managing senior stakeholder relationships, commercial performance, programme governance, delivery risk, scope, resources, quality, utilisation and multidisciplinary teams.
- Demonstrable experience taking operational responsibility for a Salesforce, CRM, customer transformation or enterprise applications capability within a delivery centre or professional services environment.
- Experience building, maturing and running offshore, nearshore, remote or distributed delivery teams that provide both transformation delivery and run or managed services support.
- Strong understanding of the Salesforce ecosystem, product portfolio, partner model, implementation lifecycle, platform governance, security, data, integration, testing, DevOps, release management, and adoption practices.
- Knowledge of MuleSoft, Tableau, Slack, data and analytics, artificial intelligence, automation, cloud, digital channels, Agile, hybrid, and product-based delivery models is advantageous.
- Strong network in the Salesforce, CRM, cloud, customer transformation or broader technology workforce community, with the credibility to act as a resource magnet for scarce delivery, architecture and platform skills.
- Ability to work with territory client pursuit and engagement teams to co-create Salesforce proposals, solution options and delivery models that make effective use of SATIC capability and capacity.
- Provide executive oversight across Salesforce programmes, portfolios, and managed service engagements, ensuring delivery against scope, quality, timeline, budget, and contractual commitments.
- Establish strong delivery governance, including mobilisation, programme oversight, quality reviews, risk management, financial controls, executive reporting, and escalation management.
- Work with territory teams to shape scalable Salesforce delivery approaches, transformation roadmaps and operating models that translate business priorities into practical delivery plans.
- Provide senior review of solution architecture, estimates, delivery approaches, assumptions, dependencies, risks, release planning, testing, deployment, change management, adoption, and benefits realisation.
- Promote delivery standards, reusable assets, platform governance, responsible configuration, and lessons learned across engagements.
- Drive adoption of delivery centre ways of working, including standard delivery methods, clear handover processes, delivery controls, documentation standards and quality assurance checkpoints.
- Monitor delivery performance across engagements, including productivity, quality, utilisation, capacity, client feedback, engagement team feedback, risks and corrective actions.
- Provide accurate and timely operational insight across the Salesforce tower, including utilisation, availability, capacity, hot skills, engagement bookings, demand pipeline, resource constraints and delivery performance.
- Drive a structured programme of continuous improvement across Salesforce delivery to increase quality, efficiency, consistency, reuse and scalability of services provided to PwC territories.
- Build trusted relationships with senior stakeholders across PwC network territories, client delivery teams and Salesforce alliance stakeholders.
- Act as a senior delivery advisor on Salesforce strategy, transformation, value realisation, platform governance, delivery models and operating models.
- Support territory and client-facing teams with solution shaping, delivery planning, estimation, resource models, delivery risks and mobilisation plans for Salesforce pursuits and engagements.
- Manage delivery and commercial risks, scope change, contractual commitments, dependencies, stakeholder expectations and corrective actions where performance is at risk.
- Support Salesforce alliance relationships by contributing delivery centre credentials, capability stories, reusable offerings, demonstrations, success stories and co-delivery opportunities.
- Develop and maintain strong relationships with Salesforce and strategic technology partners in South Africa and across the PwC network to support proposition development, co-delivery, capability growth and market positioning.
- Contribute to the overall Salesforce delivery centre strategy, capability roadmap, investment priorities, growth agenda and operating model.
- Develop delivery-centre-relevant propositions, reusable offerings, accelerators, demonstrations, reference architectures, case studies, credentials and thought leadership.
- Identify opportunities to combine Salesforce with data, artificial intelligence, automation, cloud, integration, customer experience, and managed services capabilities.
- Lead, coach and develop Salesforce delivery, architecture, functional, technical, testing, data, integration and programme teams, building a culture of quality, collaboration, accountability and delivery discipline.
- Support workforce planning, recruitment, succession, certification, learning, capability development, performance management, and the development of future Salesforce leaders.
- Manage capability, capacity and utilisation across the Salesforce delivery centre, ensuring the right skills are available to meet territory demand and engagement needs.
- Use market presence, internal networks and Salesforce workforce relationships to attract, recruit and retain high-quality professionals for SATIC, positioning the practice as a destination for scarce Salesforce talent.
- Oversee tailored learning and certification pathways to ensure Salesforce professionals develop, maintain and grow the skills required by the business, including professional certifications, external qualifications and emerging platform capabilities.
- Ensure compliance with internal risk, independence, quality, legal, commercial, contracting, security, privacy, and data-governance requirements.
- Support the Salesforce growth strategy by helping territories respond to demand with the right delivery capability, capacity, solution approach and delivery model.
- Contribute to qualified pipeline development by providing delivery input into solution shaping, estimates, proposals, RFPs, client presentations, demonstrations and commercial discussions.
- Support opportunity qualification, pursuit planning and mobilisation by advising on delivery feasibility, delivery risk, resourcing, timelines, assumptions and dependencies.
- Help create compelling value propositions, business cases, account plans and market-facing offerings that position Salesforce within broader digital, customer, data and transformation agendas.
- Provide delivery centre credentials, team profiles and delivery success stories to support sales and market engagement.
- Delivery centre leadership, operational performance management, workforce planning, utilisation, capacity management and quality governance.
- Salesforce transformation expertise across customer, sales, service, marketing, commerce, data, integration, and platform capabilities.
- Delivery, programme, commercial, financial, risk, quality, and governance leadership.
- Solution shaping, estimation, delivery planning, mobilisation and executive-level stakeholder engagement.
- Alliance collaboration, proposition development, reusable asset development, market insight and practice growth support.
- Team leadership, coaching, talent development, collaboration, negotiation, influencing, analytical thinking, decision-making, and clear executive communication
Up to 20%
No
October 29, 2026
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