Salesforce Ops Lead: AI-Driven, Data-First Excellence

Absa Group; Sandton; On-site; ZAR 1,900,000 - 2,900,000; Full time

Job summary

Absa Group is seeking a Salesforce Operations Excellence Lead to transform how we run, govern and continuously improve our Salesforce Client Engagement Platform across Corporate & Investment Banking. You will build a data-driven, AI-enabled operating model, connecting strategy, delivery, platform health and business value.

The role emphasizes AI-first, data-first and automation-first capabilities to drive measurable client outcomes while reducing unnecessary customisation and ensuring governance

Qualifications

• 10+ years of experience across enterprise technology and digital transformation.
• Experience leading complex Salesforce or enterprise cloud transformations.
• Strong knowledge of Agile and modern DevSecOps.
• Experience using data, AI and automation to improve technology operations.
• Strong programme, portfolio, governance and value-realisation capability.
• The ability to turn complex technology information into clear executive insight.
• Experience in Corporate & Investment Banking or regulated financial services is advantageous.

Responsibilities

• Establish a Salesforce Operations Brain Centre connecting strategy, programmes, engineering, releases, platform health, risk, adoption and ROI.
• Design and continuously improve the end-to-end Salesforce technology operating model.
• Connect strategy and CIO commitments to OKRs, roadmaps, delivery, adoption and outcomes.
• Drive excellence across DevSecOps, testing, security, releases and resilience.
• Replace fragmented, retrospective reporting with meaningful telemetry and executive insight.
• Improve Salesforce investment and licence utilisation while reducing unnecessary customisation and technical debt.
• Build organisational Salesforce capability through digital change, Trailhead learning and communities of practice.

Skills

AI

Data analysis

Leadership

Programme governance

Agile

DevSecOps

Education

Bachelor's degree in Project Management

Bachelor's degree in Strategic Management

Tools

Salesforce

Trailhead

Job description

Absa Group is seeking a Salesforce Operations Excellence Lead to transform how we run, govern and continuously improve our Salesforce Client Engagement Platform across Corporate & Investment Banking. You will build a data-driven, AI-enabled operating model, connecting strategy, delivery, platform health and business value.

The role emphasizes AI-first, data-first and automation-first capabilities to drive measurable client outcomes while reducing unnecessary customisation and ensuring governance