Salesforce Core Lead Designer — Client-First CRM Architect

Absa Group; Sandton; Vor Ort; ZAR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Absa Group seeks a Salesforce Core Lead Designer to shape end-to-end user experiences across Financial Services Cloud, Sales Cloud and Service Cloud. You will connect client needs with Salesforce capabilities to create simple, scalable, Salesforce-native experiences.

You’ll lead functional design, drive reusable patterns, and mentor analysts, partnering with architecture, product and engineering to deliver one coherent client journey.

Qualifikationen

• 8-10 years relevant experience in design/lead roles.
• Strong knowledge of Financial Services Cloud, Sales Cloud and Service Cloud.
• Human-centred design, Jobs-to-be-Done and journey mapping.
• Salesforce Lightning Experience and Lightning Design System.
• Declarative design, Dynamic Forms and Flow.
• Prototyping and usability testing.
• Client 360 and relationship-management design.
• Reusable design patterns and functional governance.
• Data-driven adoption and experience optimisation.
• Leadership, coaching and cross-functional stakeholder engagement.
• Salesforce Platform User Experience Designer qualification is a defining credential.

Aufgaben

• Own the functional and experience design of Sales and Service journeys across Core Salesforce.
• Turn complex banking processes into simple, intuitive Salesforce experiences.
• Establish reusable patterns across Client 360, relationship management, opportunity management, client planning and service.
• Lead and coach Salesforce Feature Analysts, setting the standard for discovery, journey design, Features, User Stories and Acceptance Criteria.
• Challenge unnecessary complexity and maximise standard Salesforce capability.
• Partner with Architecture, Product Owners, Engineering and business teams to create one coherent experience.
• Use adoption and behavioural insights to continuously simplify and improve delivered capabilities.

Kenntnisse

Salesforce expertise

Human-centred design

Leadership

Stakeholder engagement

Team coaching

Ausbildung

Bachelor’s Degree in Information Technology

Tools

Lightning Experience

Lightning Design System

Declarative design

Dynamic Forms

Flow

Jobbeschreibung

Absa Group seeks a Salesforce Core Lead Designer to shape end-to-end user experiences across Financial Services Cloud, Sales Cloud and Service Cloud. You will connect client needs with Salesforce capabilities to create simple, scalable, Salesforce-native experiences.

You’ll lead functional design, drive reusable patterns, and mentor analysts, partnering with architecture, product and engineering to deliver one coherent client journey.