Salesforce Core Lead Designer — Client Engagement Platform

1001 Absa Bank; Sandton; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Absa Bank is seeking a Salesforce Core Lead Designer to shape the end-to-end experience of our Salesforce Client Engagement Platform across Financial Services Cloud, Sales Cloud and Service Cloud. You will be the functional design authority, turning complex banking processes into simple, intuitive Salesforce experiences.

Lead and coach analysts, establish reusable design patterns, and collaborate with Architecture, Product Owners, and Engineering to deliver a cohesive, Salesforce-native

Qualifications

• Bachelor’s Degree in Information Technology or related field.
• Experience with Financial Services Cloud, Sales Cloud and Service Cloud.
• Experience with client journey design and Jobs-to-be-Done.

Responsibilities

• Own the functional and experience design of Sales and Service journeys across Core Salesforce.
• Turn complex banking processes into simple, intuitive Salesforce experiences.
• Establish reusable patterns across Client 360, relationship management, opportunity management, client planning and service.
• Lead and coach Salesforce Feature Analysts, setting the standard for discovery, journey design, Features, User Stories and Acceptance Criteria.
• Partner with Architecture, Product Owners, Engineering and business teams to create one coherent experience.

Skills

Human-centred design

Jobs-to-be-Done

Journey mapping

Leadership

Cross-functional collaboration

Education

Bachelor’s Degree in Information Technology

Tools

Salesforce Lightning

Lightning Design System

Salesforce Flow

Dynamic Forms

Job description

Absa Bank is seeking a Salesforce Core Lead Designer to shape the end-to-end experience of our Salesforce Client Engagement Platform across Financial Services Cloud, Sales Cloud and Service Cloud. You will be the functional design authority, turning complex banking processes into simple, intuitive Salesforce experiences.

Lead and coach analysts, establish reusable design patterns, and collaborate with Architecture, Product Owners, and Engineering to deliver a cohesive, Salesforce-native