Salesforce Financial Services Cloud Developer

Indsafri; South Africa; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Indsafri seeks a Salesforce Developer to design, configure and support Financial Services Cloud, Sales Cloud and Service Cloud capabilities that enable customer onboarding, relationship management and servicing in a financial services environment.

You will build Lightning Web Components, Apex services and flows, integrate with enterprise systems, and ensure secure data access while collaborating with business stakeholders on regulated journeys.

Qualifications

• Experience in banking/financial services CRM and customer servicing.
• Experience with onboarding, KYC, sales pipeline or case management exposure.
• Experience collaborating with product owners and stakeholders on regulated customer journeys.
• Preferred Salesforce certifications: Platform Developer I; Service Cloud Consultant.

Responsibilities

• Develop across FSC, Sales Cloud and Service Cloud capabilities.
• Configure FSC data models, relationship mapping, and customer profiles.
• Build Lightning Web Components, Apex services, Flows and reusable platform services.
• Support onboarding, lead/opportunity management, case management and servicing journeys.
• Integrate Salesforce with enterprise systems using APIs and MuleSoft.
• Design secure data access using sharing, roles, and field-level security.
• Participate in design reviews, code reviews and release readiness activities.
• Troubleshoot defects and assist with production issue resolution.

Skills

Apex

SOQL

SOSL

LWC

Flow

Git

CI/CD

MuleSoft

Salesforce APIs

Tools

Apex

SOQL

SOSL

LWC

Flow

Git

CI/CD

MuleSoft

Salesforce APIs

Job description

Develop, configure and support Salesforce Financial Services Cloud, Sales Cloud and Service Cloud capabilities that enable customer acquisition, relationship management, servicing, onboarding and operational efficiency in a financial services environment.

Key responsibilities

• Develop Salesforce capabilities across Financial Services Cloud, Sales Cloud and Service Cloud.
• Configure FSC data models, relationship mapping, householding, customer profiles and industry-specific capabilities.
• Build Lightning Web Components, Apex services, Salesforce Flows and reusable platform services.
• Support customer onboarding, lead/opportunity management, case management and servicing journeys.
• Integrate Salesforce with enterprise systems using APIs and MuleSoft-enabled services where applicable.
• Design and implement secure data access using sharing, roles, permissions and field-level security.
• Participate in solution design reviews, Design Authority inputs, code reviews and release readiness activities.
• Troubleshoot defects, support regression testing and assist with production issue resolution.

Required technical skills

Apex, SOQL, SOSL, LWC, Flow, platform configuration, FSC data model, relationship groups, interaction records, customer 360 concepts, Lead/opportunity/activity/case/service process configuration, Salesforce APIs, middleware, Data quality, migration support, duplicate management, reporting foundations, Git, deployment tooling, CI/CD and environment promotion.

Functional experience

• Banking, financial services, CRM or customer servicing experience.
• Customer onboarding, KYC, sales pipeline or case management exposure.
• Experience working with product owners and business stakeholders on regulated customer journeys.

Preferred certifications

• Salesforce Platform Developer I
• Salesforce Service Cloud Consultant

Ways of working expectations

• Work from approved user stories and clearly documented acceptance criteria.
• Follow agreed branching, source control, pull request and peer review standards.
• Build securely using appropriate access controls, permission models and data-handling standards.
• Maintain testable, reusable and supportable components.
• Support environment progression, release readiness and post-deployment validation.

Success measures

• Reliable delivery of CRM and FSC enhancements against approved stories.
• Improved customer onboarding, servicing and relationship management outcomes.
• Reduced rework through quality design, testing and peer review participation.
• Successful deployment through approved release and change processes.
• Compliance with Salesforce, security, data and architecture standards.

Core competencies

• Intermediate-level delivery mindset with ability to work independently on assigned user stories and escalated risks early.
• Strong collaboration with Business Analysts, Product Owners, Architects, QA, DevOps and Release Management teams.
• Working knowledge of Agile delivery, sprint ceremonies, story refinement, acceptance criteria and demo preparation.
• Awareness of banking, customer data, information security and regulatory compliance expectations.
• Disciplined documentation, code review participation, defect resolution and production support practices.

Skills

GIT LWC Apex MuleSoft SOQL SOSL CI/CD Flow FSC data model