Sales Support Consultant - Industrial Automation

Rubicon; Pinetown; Sur place; ZAR 350 000 - 550 000; Plein temps

Résumé du poste

Rubiconsa is seeking an experienced Sales Engineer to provide advanced technical and sales support across internal teams and clients in KwaZulu-Natal. The role focuses on translating complex requirements into actionable proposals, supporting solution design, and enabling the external sales team with high-impact pre-sales engagement.

Responsibilities include engaging with clients, configuring solutions, and assisting with quotes and tenders, while building strong advisory relationships and

Qualifications

• Strong technical aptitude and problem-solving ability in industrial automation.
• Experience in a sales engineering, solution support, or technical sales role is advantageous.
• Excellent communication skills; able to simplify complex ideas for non-technical audiences.
• Proficiency with CRM systems and proposal tools.
• Ability to work independently while contributing to a cross-functional team.

Responsabilités

• Engage with clients to gather detailed technical requirements and propose tailored solutions.
• Assist sales consultants with accurate quotes, system designs, and proposals.
• Conduct product and solution demonstrations to support the sales process.
• Provide advanced product configuration and recommendations aligned with customer needs.
• Develop deep product knowledge across Rubiconsa portfolio and support product bundles.

Connaissances

Technical aptitude

Industrial automation

Sales engineering experience

Communication skills

CRM proficiency

Description du poste

This role provides advanced technical and sales support to internal teams and clients. It plays a pivotal role in translating complex technical requirements into actionable proposals, assisting with solution design, and enhancing the effectiveness of the external sales team. The role is focused on engineering support, solution design, product development input, and high-impact pre-sales engagement, with a long-term trajectory toward product portfolio ownership.

Key Responsibilities:

Technical Solutioning & Support

• Engage directly with clients (in person, telephonically, or digitally) to gather detailed technical requirements and propose tailored solutions.
• Assist sales consultants with technically accurate quotes, system designs, proposals, and supporting documentation.
• Conduct product and solution demonstrations where required to support the sales process.
• Provide advanced product configuration and solution recommendations that align with customer needs.

Product & Portfolio Knowledge

• Develop deep product knowledge across Rubicon's portfolio with a focus on high-specification applications.
• Support the development of product bundles and offerings in collaboration with Product Managers.
• Participate in internal product and technical training programs and contribute to knowledge sharing across the sales support team.

Sales Process Integration

• Collaborate closely with sales consultants to qualify leads, prepare quotes, and develop technical content for tenders and proposals.
• Track and manage follow-ups on key quotes and large-scale solution offerings.
• Identify opportunities for upselling or optimizing solutions during client engagements.

Customer Engagement & Relationship Management

• Build trusted technical advisor relationships with key accounts.
• Support the sales cycle by attending key client meetings to present or clarify technical details.
• Contribute to client onboarding and post-sale satisfaction through continued solution optimisation and follow-up.

Internal Collaboration & Reporting

• Liaise with operations, logistics, and finance to ensure smooth processing and fulfilment of technically complex orders.
• Maintain accurate records of client specifications, communications, and feedback using internal systems (e.g. HubSpot, NetSuite).
• Provide feedback to product and sales leadership on market trends, client needs, and potential new offerings.

Role Requirements:

• Strong technical aptitude and problem-solving ability with an industrial automation background.
• Previous experience in a sales engineering, solution support, or technical sales role is highly advantageous.
• Excellent communication skills, with the ability to simplify complex technical ideas for a non-technical audience.
• Proficiency with CRM systems and proposal tools.
• Ability to operate independently, while contributing to a cross-functional team environment.