Sales & Service Centre Team Lead — Quality, SLA & Coaching

Cre8work!; Germiston; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading service center in Germiston is seeking a professional to oversee the sales and service center's operations. This role requires a strong customer service focus and 12 months of relevant experience in the tyre industry or a similar environment. Responsibilities include ensuring the center meets established quality standards and SLA levels for inbound interactions. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a good grasp of customer relationship management systems.

Qualifications

• 12 months experience in the tyre industry is essential.
• 12 months quality assurance experience in a sales and service center environment is required.
• Good communication skills and a customer-centric attitude are needed.

Responsibilities

• Oversee the sales and service center to meet quality and service standards.
• Monitor SLA levels on all inbound interactions.

Skills

Customer service skills

Problem solving & trouble shooting skills

Software skills (Salesforce, Sage, Telephonic system)

Conflict resolution skills (internal & external)

Coaching & corrective management skills

Time management skills

Basic budgetary and asset management skills

Relationship Management

Leadership and Management skills

Sales & Service Centre operational skills

Presentation skills

Negotiating skills

Education

Matric certificate

Tools

Salesforce

Sage Evolution

Mitel/CCMWeb

Call cabinet/Atmos

Job description

A leading service center in Germiston is seeking a professional to oversee the sales and service center's operations. This role requires a strong customer service focus and 12 months of relevant experience in the tyre industry or a similar environment. Responsibilities include ensuring the center meets established quality standards and SLA levels for inbound interactions. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a good grasp of customer relationship management systems.