National Tyre & Service Operations Leader

Mototeam (Pty) Ltd; Midrand; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Mototeam (Pty) Ltd in South Africa seeks an experienced Operations leader to run a growing national tyre and mechanical workshop network. You will oversee workshop operations, governance and standards to deliver consistent service quality and performance.

You will drive productivity, profitability, and customer journeys from booking to inspection and repair, recruit and develop regional leaders, and ensure compliance, safety and continuous improvement.

Qualifications

• Requires tertiary qualification in Business, Operations, Engineering, Automotive Management or related field.
• 10+ years' automotive aftersales/workshop experience.
• Minimum 5 years' experience leading a multi-site network or sizeable regional operation.
• Strong mechanical workshop experience covering service, maintenance and repairs.
• OEM franchised dealership or vehicle manufacturer aftersales experience essential.
• Proven experience managing multiple sites/business units with full P&L accountability.
• Demonstrated success in improving operational and commercial performance.
• Experience opening, integrating or scaling new sites.
• Strong technical understanding of workshop processes, diagnostics, job costing, labour recovery, parts and inventory controls.
• Experience within tyre, fitment, automotive service or mechanical workshop environment advantageous.
• Proven ability to lead workshop managers, technicians, service advisors and regional teams.
• Strong commercial, financial and people-management skills.
• Valid driver's licence and willingness to travel extensively nationally to various stores.

Responsibilities

• Build and implement a consistent operating model across a growing national tyre and mechanical workshop network.
• Lead workshop operations, technical governance and operational standards.
• Drive workshop productivity, bay utilisation, labour recovery and vehicle turnaround times.
• Develop a consistent customer journey from tyre/service booking through inspection, quotation, repair and final quality check.
• Drive additional mechanical work through accurate vehicle inspections, transparent recommendations and customer approval.
• Manage site and network P&L performance, budgets, forecasts and cost controls.
• Lead new-site openings, operational readiness and network expansion.
• Recruit, develop and manage workshop managers, technicians, service advisors and regional leadership.
• Drive right-first-time performance and reduce comebacks, rework and warranty claims.
• Ensure appropriate tooling, diagnostic equipment, workshop standards and environmental controls.
• Ensure compliance with OHS and relevant automotive industry standards.
• Build a high-performance culture focused on safety, integrity, accountability and customer trust.
• Use operational data and customer feedback to drive continuous improvement.

Skills

People leadership

P&L accountability

Operations management

Multi-site leadership

Automotive industry knowledge

Budgeting & forecasting

Travel readiness

Education

Tertiary qualification in Business/Operations/Engineering/Automotive Management

Job description

Mototeam (Pty) Ltd in South Africa seeks an experienced Operations leader to run a growing national tyre and mechanical workshop network. You will oversee workshop operations, governance and standards to deliver consistent service quality and performance.

You will drive productivity, profitability, and customer journeys from booking to inspection and repair, recruit and develop regional leaders, and ensure compliance, safety and continuous improvement.