Sales & Operations Coordinator

Time Personnel; Cape Town; On-site; ZAR 420,000 - 700,000; Full time

Job summary

Time Personnel in Cape Town is seeking an experienced Key Account Manager to manage and grow key accounts, ensuring client satisfaction and revenue growth. You will coordinate the sales process, prepare quotations, and liaise with internal teams to deliver tailored solutions.

The role requires a proven track record in key account management, strong negotiation and communication skills in English and Afrikaans, and the ability to identify new business opportunities while managing multiple

Qualifications

• Matric with a relevant tertiary qualification in Sales, Marketing, Business Management or related field.
• Minimum 3 years' experience in Key Account Management or similar client-facing role.
• Proven ability to grow and develop key client relationships.
• Strong commercial and financial acumen with numerical accuracy.
• Experience preparing quotations, pricing and sales proposals.
• Excellent communication and negotiation skills in English and Afrikaans.
• Ability to identify new business opportunities and contribute to revenue growth.
• Strong organisational and administrative skills for managing multiple accounts.

Responsibilities

• Manage and develop relationships with existing key accounts to maximise retention and revenue.
• Engage with key clients through meetings, calls and site visits to understand needs and opportunities.
• Identify and pursue new business opportunities within existing and prospective accounts.
• Prepare, review, and negotiate quotations, pricing structures and commercial proposals.
• Coordinate the full sales process from enquiry to order fulfilment and after-sales service.
• Act as main point of contact between clients and internal teams to ensure service delivery.
• Collaborate with sales, marketing, design, logistics and operations to meet client requirements.
• Monitor orders, project progress and delivery timelines to meet deadlines.
• Handle client enquiries, resolve complaints and address service-related issues.
• Support sales and marketing initiatives to increase brand awareness and revenue.
• Research market trends to expand the client base.
• Assist management with sales strategies and key account planning.
• Monitor account performance and revenue forecasts.
• Compile sales reports and update management on performance.
• Maintain accurate client records, quotations and sales documentation.

Skills

Key account management

Sales coordination

Client relationship management

Negotiation

Communication

Education

Tertiary qualification in Sales/Marketing/Business Management

Job description

REQUIREMENTS

• Matric, with a relevant tertiary qualification in Sales, Marketing, Business Management or a related field
• Minimum 3 years' experience in Key Account Management, Sales Coordination or a similar client-facing role
• Proven experience managing and developing key client relationships
• Strong commercial and financial acumen, with excellent numerical accuracy
• Experience preparing and checking quotations, pricing and sales proposals
• Excellent communication and negotiation skills in both English and Afrikaans
• Ability to identify new business opportunities and contribute towards revenue growth
• Strong organisational and administrative skills, with the ability to manage multiple accounts and priorities simultaneously

DUTIES

• Managing and developing relationships with existing key accounts to maximise client retention and revenue growth
• Regularly engaging with key clients through meetings, calls and site visits to understand their needs and identify opportunities
• Identifying and pursuing new business opportunities within existing and prospective accounts
• Preparing, reviewing and negotiating quotations, pricing structures and commercial proposals
• Coordinating the full sales process, from initial enquiry and quotation through to order fulfilment and after-sales service
• Acting as the main point of contact between clients and internal departments to ensure efficient communication and service delivery
• Liaising with sales, marketing, advertising, design, logistics and operations teams to coordinate client requirements
• Monitoring customer orders, project progress and delivery timelines to ensure deadlines and expectations are met
• Handling client enquiries, resolving complaints and proactively addressing any service-related issues
• Supporting the development and implementation of sales and marketing initiatives to increase brand awareness and generate revenue
• Researching market trends and identifying opportunities to expand the client base
• Assisting management with sales strategies, business development initiatives and key account planning
• Monitoring account performance, sales targets and revenue forecasts
• Compiling sales reports, account updates and performance feedback for management
• Ensuring accurate client records, quotations, pricing information and sales documentation are maintained
• Working closely with management to improve sales processes, operational efficiencies and overall customer experience

Salary: Dependent on experience

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