Customer Operations Coordinator

Time Personnel; Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Time Personnel in South Africa is seeking an experienced Operations Coordinator to join our fast-paced environment. You will manage scheduling of deliveries, drivers, teams and installations, coordinate HR administration and payroll inputs, and ensure compliance with safety and statutory requirements.

The role requires strong Google Workspace skills, attention to detail, and the ability to resolve capacity clashes between production, dispatch and rentals.

Qualifications

• Matric or equivalent qualification required.
• 4+ years in operations coordination, logistics or office management in fast-moving environments.
• Hands-on scheduling of deliveries, drivers, teams or installations.
• 2+ years running HR administration including disciplinary processes, leave and payroll inputs.
• Proficient in Google Workspace, spreadsheets, shared calendars and Todoist or similar.
• Valid driver's licence and first aid or safety training preferred.

Responsibilities

• Scheduling and coordination of deliveries, collections, installations, rentals, and staff availability.
• Resolve capacity conflicts between production, dispatch, rentals and installations.
• Book and confirm external transport, couriers and freight for local and export orders.
• Oversee dispatch tasks: packing lists, loading, and checks against pre-dispatch checklists.
• Ensure payment is cleared before goods leave; collaborate with Finance on payments.
• Schedule installation teams with site briefs, equipment lists and client contacts.
• Quote and invoice rental and installation clients; log quotes in the sales pipeline.
• Manage rental calendar, bookings, deposits, loadouts and returns.
• Inspect returned rentals within one day; log condition and schedule repairs.
• Capture, route and track operational messages in the task system.
• Deliver weekly ops and people report to Head of Operations and MD.
• Run leave, attendance, overtime and absence tracking; prepare monthly payroll inputs.
• Coordinate recruitment logistics and onboarding: adverts, interviews, contracts, induction.
• Keep statutory compliance current: UIF, COIDA, Employment Equity reporting; health and safety training.
• Schedule probation and performance reviews.

Skills

Scheduling

Logistics coordination

HR administration

Disciplinary processes

Payroll inputs

Education

Matric or equivalent qualification

Tools

Todoist

Google Workspace

Spreadsheets

Shared calendars

Job description

REQUIREMENTS

• Matric, or equivalent qualification
• 4+ years in operations coordination, logistics or office management in manufacturing, events, construction or a similar fast-moving environment
• Hands-on scheduling of deliveries, drivers, teams or installations
• 2+ years running HR administration in a South African business, including disciplinary processes, leave and payroll inputs
• Strong with Google Workspace, spreadsheets, shared calendars and task tools (Todoist or similar
• Valid driver's licence
• First aid or health and safety representative training

DUTIES

• Scheduling and coordination, deliveries, collections, installations, rentals, driver and vehicle use, staff availability
• Resolve clashes between production, dispatch, rentals and installation before they happen, escalating capacity conflicts
• Book and confirm external transport, couriers and freight collections for local and export orders
• Run dispatch hands-on: packing lists, loading, and checks against the pre-dispatch checklist so every tent leaves with every component
• Make sure nothing leaves without payment cleared, working with Finance on incoming
• payments
• Schedule the installation team with full site briefs, equipment lists and client contacts
• Quote and invoice rental and installation clients, logging every quote in the shared sales pipeline
• Manage the rental calendar, bookings, deposits, loadouts and returns
• Inspect returned rentals within one working day, log condition, schedule repairs and invoice clients for damage
• Capture, route and track operational messages, requests and changes in the task system
• Deliver a weekly ops and people report to the Head of Operations and MD
• Run leave, attendance, overtime and absence tracking, and prepare monthly payroll inputs for Finance
• Coordinate recruitment logistics and onboarding: adverts, interviews, contracts, induction and first-week checklists
• Keep statutory compliance current: UIF, COIDA, Employment Equity reporting where applicable, health and safety appointments, first aid and fire training
• Schedule probation and performance reviews and make sure they happen on time

Salary: R negotiable dependent on experience

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