Sales Operations Assistant

Cherry Assistant; South Africa; Remote; ZAR 174,000 - 251,000; Full time

Benefits offered by this job

Competitive pay rates

Consistent hours and predictable work

Fully remote work with long-term

Direct collaboration with the founders

Supportive and inclusive environment

Grow with a fast-growing company

Job summary

Cherry Assistant LLC is hiring a Sales Operations Assistant for a home cleaning company. This full-time remote role supports inbound leads, scheduling, dispatch, and day‑to‑day operations for a US‑based client (Charlotte, NC).

You will coordinate with cleaners, manage CRM notes, handle follow-ups, and help with quotes and proposals. Strong English, proactive, organized, and tech‑savvy required, with experience in scheduling/CRM tools and remote collaboration.

Qualifications

• Excellent spoken and written English with professional communication.
• 2+ years in customer support, scheduling/dispatch, or operations.
• Proven experience using CRMs or booking systems.
• Strong problem-solving and time management skills.

Responsibilities

• Manage inbound calls, emails, and web inquiries; qualify leads and provide timely, professional support.
• Schedule, reschedule, and optimize cleaning appointments; dispatch teams and balance calendars.
• Coordinate with cleaners to confirm job details and handle day-of changes.
• Own daily operations tasks including CRM updates and payments follow-up.
• Resolve service issues with empathy and sound judgment.
• Support lead management and light sales follow-up, including quotes.
• Assist with recruiting and onboarding cleaners as needed.
• Track KPIs and prepare simple reports.
• Create and maintain SOPs, checklists, and templates.

Skills

English communication

Scheduling

Customer support

CRM usage

Tools

BookingKoala

Launch27

Jobber

Housecall Pro

Google Workspace

Slack

RingCentral

Aircall

Job description

We are hiring a Sales Operations Assistant for a home cleaning company in the residential cleaning industry. This is a full‑time remote role for a United States (Charlotte, NC) based client. The role is focused on managing inbound leads and customer calls, scheduling and dispatch, cleaner coordination, and day‑to‑day operations support. The ideal candidate is proactive, highly organized, detail‑oriented, tech‑savvy, and an excellent English communicator who thrives in a fast‑paced, service‑driven environment.

Key Responsibilities

• Manage inbound calls, emails, and web inquiries; qualify leads and provide timely, professional customer support


• Schedule, reschedule, and optimize cleaning appointments; dispatch teams and balance calendars to maximize efficiency


• Coordinate with cleaners to confirm job details, handle day‑of changes, and ensure on‑time arrivals


• Own daily operations tasks including CRM updates, job notes, payments follow‑up, and customer feedback collection


• Proactively resolve service issues and escalations with empathy and sound judgment


• Support lead management and light sales follow‑up, including quoting, sending proposals, and closing bookings


• Assist with recruiting and onboarding cleaners (job postings, screening, interviews, documentation) as needed


• Track KPIs (lead response time, booking rate, customer satisfaction, schedule utilization) and prepare simple reports


• Create and maintain SOPs, checklists, and templates to improve consistency and efficiency


• Collaborate closely with the founders to anticipate needs and continuously improve processes

Required Qualifications

• 2+ years in customer support, scheduling/dispatch, operations coordination, or virtual assistance for a service‑based business


• Excellent spoken and written English with clear, professional phone etiquette


• Proven experience managing calendars/schedules and working within CRMs or booking systems


• Strong problem‑solving skills and composure when handling time‑sensitive changes or customer issues


• Ability to work US Eastern Time business hours and collaborate in a fully remote environment

Preferred Qualifications

• Experience in residential cleaning, field service, or home services scheduling/dispatch


• Familiarity with booking and field service tools (e.g., BookingKoala, Launch27, Jobber, Housecall Pro)


• Exposure to basic recruiting and onboarding processes for field teams

Required Skills & Tools

• Google Workspace (Gmail, Calendar, Sheets/Docs) and Slack or similar collaboration tools


• VoIP/phone systems and texting platforms (e.g., RingCentral, Aircall) for call handling and follow‑ups


• CRM or booking platforms for lead tracking, quoting, and job management

Schedule & Pay

• Full‑Time position; 40 hours per week aligned to US Eastern Time (typical Mon‑Fri, 9:00 AM–5:00 PM ET; occasional flexibility as needed)


• Fully remote role for a United States (Charlotte, NC) based client


• Pay ranges from ZAR 15,600 - ZAR 22,500 per/month (depending on experience and skill)


• Includes structured onboarding, training, and growth potential; performance‑based incentives may be available

System Requirements

• Internet speed of at least 20 Mbps upload and download


• Computer with a 2.4 GHz processor or higher


• 8 GB of RAM or higher


• Windows 10 or newer, or Mac OS X 10.10 or newer


• HD 720p webcam


• Headset with microphone

Benefits

• Competitive pay rates


• Consistent hours and predictable workload


• Fully remote work with long‑term potential


• Direct collaboration with the founders of a home cleaning company, making a real impact


• Supportive and inclusive work environment


• Opportunity to grow alongside a fast‑growing residential cleaning company