Sales Development Representative (SDR)- RSA

Flight Centre Travel Group; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Flight Centre Travel Group in Johannesburg is seeking a high-performing Sales Development Representative to accelerate new business by generating qualified first appointments for our Business Development team. You will engage decision-makers, identify customer needs, and build a strong sales pipeline through proactive prospecting.

The role requires Matric, 3+ years B2B sales, outbound calling, CRM experience, and the ability to secure appointments with decision-makers.

Qualifications

• Matric is required.
• A related tertiary qualification is advantageous.
• Travel qualification is advantageous.

Responsibilities

• Generate, research, and qualify cold leads and build a healthy pipeline.
• Secure qualified first appointments for Business Development Managers.
• Engage decision-makers via multi-channel prospecting (calls, emails, LinkedIn).
• Maintain accurate CRM records and report pipeline updates.

Skills

Outbound prospecting

Appointment setting

CRM management

Relationship building

Verbal & written communication

Education

Matric

Tertiary qualification advantageous

Tools

CRM software

Job description

About The Opportunity

Are you passionate about opening doors, building relationships, and creating new business opportunities? We're looking for a high-performing Sales Development Representative (SDR) to accelerate new business acquisition by generating qualified first appointments for our Business Development team. In this role, you'll engage decision-makers, identify customer needs, and build a strong sales pipeline through strategic prospecting. If you're resilient, commercially driven, and thrive in a fast-paced sales environment, we'd love to hear from you.

About The Opportunity

Are you passionate about opening doors, building relationships, and creating new business opportunities? We're looking for a high-performing Sales Development Representative (SDR) to accelerate new business acquisition by generating qualified first appointments for our Business Development team. In this role, you'll engage decision-makers, identify customer needs, and build a strong sales pipeline through strategic prospecting. If you're resilient, commercially driven, and thrive in a fast-paced sales environment, we'd love to hear from you.

Key Responsibilities

• Generate, research, and qualify cold leads using available prospecting tools and CRM systems.
• Build and maintain a healthy pipeline to support sales conversion.
• Conduct multi-channel prospecting through cold calling, email campaigns, and LinkedIn engagement.
• Secure qualified first appointments for Business Development Managers.
• Manage referrals and marketing-generated web leads.
• Develop relationships with prospects and identify customer pain points and requirements.
• Collaborate with the National Sales Leader and Sales & Technical Leaders on segmentation and lead generation projects.
• Maintain accurate CRM records and comply with internal sales processes.
• Participate in sales meetings, performance reviews, training sessions, networking events, and industry conferences.
• Provide pipeline updates and insights to leadership teams.
• Follow all One Best Way processes, sales KPIs, and reporting requirements.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• Matric required.
• Relevant tertiary qualification in Business or related field advantageous.
• Travel qualification advantageous.
• 3+ years' experience in B2B sales.
• 2+ years' outbound sales calling experience advantageous.
• Proven track record of securing appointments with decision-makers.
• Strong verbal and written communication skills.
• Ability to build relationships across multiple prospecting channels.
• Experience managing large volumes of leads and accounts.
• Experience building and nurturing a sales pipeline.
• CRM experience required.
• Own transport essential.