Sales & Customer Success Leader

Pro Tem; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Pro Tem seeks a Customer Service leader to build and sustain relationships with customers, ensuring timely delivery and high-quality service. You will advise on resolving queries, drive customer satisfaction, and manage CRM-driven relationships while aligning the team to business goals.

You will mentor staff, foster an engaged culture, and lead by example, ensuring governance, compliance, and ethical standards across operations in a dynamic market.

Qualifications

Responsibilities

• Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
• Aim to exceed customer expectations by ensuring timeous planning and delivery of all products and services of high-quality standards.
• Advise and provide support towards the effective resolution of customer queries.
• Always ensure customer satisfaction and retention.
• Achieve and exceed brand target in alignment with Customer Service Index.
• Management of client relationships and data through our lead management system (CRM).
• Development and implementation of benchmarked practices, which build service delivery excellence and encourage all team members to provide exceptional customer service.
• Linking our value proposition to customer needs.
• Continuously analysing customer behaviour, competitor behaviour, market and economic conditions and adjusting the sales approach.
• Ensure that our People are our greatest assets.
• Create an engaging, enabling and productive organisational culture through mentoring and coaching.
• Ensure the team is aligned to common business objectives.
• Actively demonstrate leadership through personal involvement, commitment and dedication by leading by example.
• Adhere to good corporate governance, compliance, integrity and ethics principles.
• Ensure self and business adherence to related legal compliance, e.g., FICA regulation, POPI Act and Consumer Protection Act (CPA), LRA, OSHA, EE, etc.
• Support the development and approval of a dealership budget with the Dealer Principal, which is aligned to shareholder expectations, OEM forecasts, financial institutions requirements, market conditions and taking into account all business units/ functions needs and objectives within the company.
• Ensure the budget is monitored as per agreed timelines for effectiveness, variances, income, expenses, provisions, etc.
• Align the team through daily and transparent financial information, targets and objectives.

Job description

Pro Tem seeks a Customer Service leader to build and sustain relationships with customers, ensuring timely delivery and high-quality service. You will advise on resolving queries, drive customer satisfaction, and manage CRM-driven relationships while aligning the team to business goals.

You will mentor staff, foster an engaged culture, and lead by example, ensuring governance, compliance, and ethical standards across operations in a dynamic market.