Customer Success Manager

Placements24; Rustenburg; Hybrid; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Health insurance

Generous vacation policy

Professional development opportunities

Flexible remote work

Job summary

Placements24 is seeking a Customer Success Manager for a remote role with occasional travel, serving a portfolio of enterprise SaaS clients. You will guide clients to achieve their goals using the platform, ensuring retention and high satisfaction across strategic accounts.

The ideal candidate brings 4+ years in customer success or account management, strong relationship-building, and excellent communication and analytical skills. Remote work with occasional travel supports a flexible work model.

Qualifications

• 4+ years in Customer Success or similar client-facing role.
• Experience with enterprise-level clients in SaaS.
• Strong communication, presentation and negotiation skills.
• Proficiency with CRM and CS platforms.
• Proactive, analytical mindset with focus on client satisfaction.

Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand client business goals and identify opportunities to leverage the platform.
• Conduct regular business reviews and strategy sessions with clients.
• Monitor client health and adoption metrics; address risks and ensure satisfaction.
• Onboard new clients for smooth transition and rapid time-to-value.
• Identify upsell/cross-sell opportunities based on client needs.

Skills

Customer Success

Account Management

Relationship Building

Communication Skills

Data Analysis

CRM Proficiency

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

Gainsight

ChurnZero

Job description

About the Role

Our client, a prominent SaaS provider, is seeking an accomplished Customer Success Manager to enhance client relationships and drive value from their services. This role, based remotely but with occasional travel potential, is essential for ensuring client retention and satisfaction. The ideal candidate is proactive, analytical, and possesses a deep understanding of customer needs and business objectives. You will be the primary point of contact for a portfolio of key accounts, guiding them towards achieving their goals using our client's platform. This is a fantastic opportunity to influence customer strategy and contribute to significant business growth.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand client business goals and proactively identify opportunities for them to leverage our client's platform more effectively.
• Conduct regular business reviews and strategy sessions with clients.
• Monitor client health and adoption metrics, intervening proactively to address risks and ensure satisfaction.
• Onboard new clients, ensuring a smooth transition and rapid time-to-value.
• Identify opportunities for upselling and cross-selling based on client needs and usage.
• Serve as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
• Drive customer advocacy, identifying and nurturing potential case studies and testimonials.

Requirements

• Proven experience (4+ years) in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS industry.
• Demonstrated ability to build and maintain strong relationships with enterprise-level clients.
• Excellent communication, presentation, and negotiation skills.
• Strong analytical skills and the ability to interpret data to drive strategic decisions.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, problem-solving mindset with a passion for client satisfaction.
• Ability to manage multiple priorities and work effectively in a remote setting.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Our client offers a highly competitive salary and a robust benefits package, including comprehensive health insurance, a generous vacation policy, and opportunities for continuous professional development.
• You will benefit from a flexible remote work arrangement, allowing for a healthy work-life balance.
• Join a forward-thinking company that invests in its employees and provides a clear trajectory for career advancement.
• This role offers the chance to work with a supportive and innovative team, contributing directly to the success of our clients and our client's business.
• The role is based in the Rustenburg, North West area, but operates on a remote basis.