Remote Customer Success Manager - Richards Bay

Placements24; KwaZulu-Natal; Remote; ZAR 420,000 - 540,000; Full time

Job summary

Placements24 is hiring a Remote Customer Success Manager to support a national client base from anywhere. This fully remote role focuses on fostering strong client relationships, driving value, and ensuring ongoing satisfaction.

You will manage a portfolio of accounts, develop success plans, run regular reviews, and collaborate with sales, product and support teams to optimize outcomes and reduce churn.

Qualifications

• Proven experience in Customer Success.

Responsibilities

• Manage a portfolio of key client accounts, ensuring their ongoing satisfaction and success.
• Develop and execute success plans tailored to each client's unique goals and objectives.
• Conduct regular check‑ins and business reviews with clients to assess progress and identify opportunities.
• Proactively identify and mitigate potential client churn risks.
• Serve as the primary point of contact for clients, building strong, long‑term relationships.
• Collaborate with sales, product, and support teams to ensure a seamless client experience.
• Educate clients on new features, best practices, and strategies to optimize their use of our services.
• Gather client feedback and advocate for their needs internally to drive product and service improvements.
• Monitor client health metrics and take appropriate action to ensure continued engagement.

Job description

Remote Customer Success Manager - Richards Bay

full-time

About the Role Our client is seeking a proactive and strategic Remote Customer Success Manager to join their fully remote team, serving clients nationally. This position is ideal for a seasoned professional dedicated to ensuring clients maximize the value of our client's products and services. You will build strong relationships, proactively address client needs, and act as a trusted advisor to promote retention and growth. The successful candidate will possess exceptional communication, strategic thinking, and problem‑solving skills, coupled with a passion for client advocacy. This is a fully remote role, offering the ultimate flexibility and the opportunity to make a significant impact from anywhere.

• Manage a portfolio of key client accounts, ensuring their ongoing satisfaction and success.
• Develop and execute success plans tailored to each client's unique goals and objectives.
• Conduct regular check‑ins and business reviews with clients to assess progress and identify opportunities.
• Proactively identify and mitigate potential client churn risks.
• Serve as the primary point of contact for clients, building strong, long‑term relationships.
• Collaborate with sales, product, and support teams to ensure a seamless client experience.
• Educate clients on new features, best practices, and strategies to optimize their use of our services.
• Gather client feedback and advocate for their needs internally to drive product and service improvements.
• Monitor client health metrics and take appropriate action to ensure continued engagement.

• Proven experience in Customer Success,