Sales Administration - Manufacturing | Johannesburg

Zohorecruit; Sandton; On-site; ZAR 223,000 - 279,000; Full time

Job summary

Zohorecruit in Sandton, South Africa, is seeking a highly organized Sales Administrator to join its team. You will handle inbound calls, process orders, and maintain CRM data, while identifying upsell opportunities and supporting the sales function.

The role emphasizes accuracy, process discipline, and customer-centric service, with responsibilities spanning order capture, quotes, and cross-department coordination to ensure timely delivery.

Qualifications

• 5–10 years in Sales Administration, Sales Support or Customer Service.
• Experience in manufacturing, distribution or industrial environments is preferred.
• Direct interaction with customers and order processing experience.
• Proven ability to upsell and cross-sell during customer interactions.
• Strong attention to data accuracy and CRM integrity.

Responsibilities

• Serve as a key point of contact for customers via telephone and email.
• Process inbound customer orders accurately and efficiently.
• Capture and maintain all customer interactions and orders in the CRM.
• Build professional relationships and provide responsive service.
• Identify opportunities to upsell and cross-sell products.
• Coordinate with Sales, Operations, Logistics and Finance to ensure smooth order fulfilment.
• Verify order accuracy and customer information before processing.
• Generate sales and customer reports as required.

Skills

CRM proficiency

Customer service

Telephone handling

Attention to detail

Process orientation

MS Office (Excel/Outlook/Word)

Communication

Sales opportunity spotting

Relationship building

Work under pressure

Tools

CRM systems

Microsoft Office

Job description

Sandton, South Africa | Posted on 07/21/2026

• Salary R20 - R25k Negotiable Depending on experinece
• State/Province Gauteng
• Country South Africa

Job Description

Our client, a well-established manufacturer and distributorbased near Sandton, is seeking a highly organised, customer-focused SalesAdministrator to join their team.

This role is critical to the success of the sales functionand combines sales administration, customer service, order processing, andsales support responsibilities. The successful candidate will be the firstpoint of contact for many customers, handling inbound calls, processing orders,maintaining accurate CRM records, and identifying opportunities to upsellproducts and services.

The ideal candidate is exceptionally process-driven,detail-oriented, and customer-centric. They understand that every actioncaptured within the CRM has a direct impact on inventory, operations, customersatisfaction, and ultimately business performance.

Key Responsibilities

• Serveas a key point of contact for customers via telephone and email.
  
• Processinbound customer orders accurately and efficiently.
  
• Captureand maintain all customer interactions, orders, quotations, andopportunities within the CRM system.
  
• Buildpositive relationships with customers through professional and responsiveservice.
  
• Identifyopportunities to upsell and cross-sell products during customerinteractions.
  
• Maintaina thorough understanding of product offerings and promotions.
  
• Followup on quotations and customer enquiries.
  
• Liaisewith Sales Representatives, Operations, Logistics, and Finance to ensuresmooth order fulfilment.
  
• Verifythe accuracy of orders and customer information before processing.
  
• Generatesales and customer reports as required.
  
• Resolvecustomer queries and elevate issues where appropriate.
  
• Ensureadherence to company processes, procedures, and service standards.
  
• Buildsrapport quickly and professionally.
  
• Maintainsa positive, helpful, and solution-oriented attitude.
  

Telephone Skills

• Confidenthandling high volumes of customer calls.
  
• Ableto engage customers professionally while identifying sales opportunities.
  

Attention to Detail

• Produceshighly accurate work with minimal errors.
  
• Understandsthe downstream impact of inaccurate data capture.
  

Process Orientation

• Followssystems, procedures, and workflows consistently.
  
• Appreciateshow every step in the CRM process affects the broader business.
  
• Comfortableidentifying upselling and cross-selling opportunities.
  
• Understandsthe importance of customer retention and revenue growth.
  

Requirements

Minimum Requirements & Desired Experience

• 5–10years' experience in a Sales Administration, Sales Support, InternalSales, or Customer Service role.
  
• 5–10years' experience working within a manufacturing, distribution, wholesale,or related industrial environment.
  
• 3–5years' experience in Internal Sales and/or Customer Service, includingdirect interaction with customers.
  
• 5–10years' experience using CRM systems as a core part of dailyresponsibilities.
  
• Provenexperience processing customer orders, quotations, sales administration,and maintaining accurate customer records.
  
• Experiencehandling inbound customer enquiries and order placement via telephone andemail.
  
• Demonstratedability to identify and convert upselling and cross-selling opportunities.
  

Technical Requirements

• StrongCRM proficiency (essential).
  
• Tech-savvywith the ability to learn and navigate systems quickly.
  
• StrongMicrosoft Office skills, particularly Excel, Outlook, and Word.
  
• Comfortableworking in a highly process-driven environment where accuracy and dataintegrity are critical.
  
• Excellentadministrative and organisational skills.
  

Personal Attributes

• Highlyprocess-driven and methodical.
  
• Customer-centricwith a genuine passion for service excellence.
  
• Professionaland confident telephone manner.
  
• Strongcommunication and relationship-building skills.
  
• Commerciallyminded with a natural ability to identify sales opportunities.
  
• Ableto work effectively under pressure while maintaining accuracy.
  
• Strongsense of ownership, accountability, and reliability.
  

Additional Requirements

• Musthave a valid driver's licence and own reliable transport.
  
• Comfortablecommuting to an office located in an industrial area near Sandton.
  
• Mustprovide contactable references from previous Sales Managers or DirectManagers who can speak to:
  
• Salessupport performance.
  
• Attentionto detail and administrative accuracy.
  
• Achievements,successes, and contribution to team performance.
  

Salary on offer R20 - R25k (negotiable based on experience)