Sales Support Consultant

Time Personnel; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Time Personnel in Cape Town is seeking a Sales Support Consultant for our client at Westlake Business Park. The role involves supporting sales processes, managing quotations, handling inbound leads, and coordinating with internal teams to ensure timely delivery and accurate customer information.

You should have Grade 12 with a sales/admin certification, 3 years in a B2B technical sales environment, strong MS Office, CRM/ERP familiarity, and excellent English communication.

Qualifications

• 3 years in a similar role in a B2B technical sales environment.
• Grade 12 with a sales support or administrative qualification/certification.
• Excellent written and spoken English.
• Advanced skills in MS Office with high accuracy and typing speed.
• Data research and analytics experience.
• Familiarity with CRM and ERP systems and B2B sales processes.

Responsibilities

• Administration and management of the customer quotation process.
• On-time delivery of customer quotes to increase revenue.
• Onboarding and data management of customers.
• Admin support to business development teams & internal sales support.
• Coordinate special projects and stakeholder input.
• Develop and implement strategies to improve customer service and efficiency.
• Quality check quotes for completeness and professionalism.
• Follow-up on outstanding quotes with sales teams.
• Complete onboarding documentation and NDAs for customers & suppliers.
• Forecasting and stock management as directed.
• Be the primary contact for sales and customer inquiries when staff are absent.

Skills

B2B sales experience

Data research & analytics

English communication

Self-motivated

Education

Grade 12 with sales/admin cert

Tools

MS Office

CRM

ERP systems

Adobe software

Job description

Sales Support Consultant required in Westlake, Cape Town.

Are you an organised, proactive professional with B2B experience who enjoys supporting clients and keeping sales processes running smoothly?

Our technical-sector client, based at Westlake Business Park, is seeking a detail-oriented team player to provide sales and administrative support, manage client requirements, and ensure efficient day-to-day operations.

If you’re reliable, solutions-focused, and enjoy working in a collaborative environment, we’d love to hear from you.

Requirements

• Grade 12 supported by a sales support or administrative qualification/ certification.
• 3 years in a similar role ideally in a business-to-business technical sales environment.
• Good commercial acumen, administrative and organisational skills.
• Excellent written and spoken skills in English.
• Advanced skills in MS Office suite with average typing speed with high accuracy.
• Proven skills in data research and analytics.
• Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous.
• Understanding of CRM and ERP systems and the process of B2B sales.
• Self-motivated and focused on results applying logic/commercial decision making.

Duties and Responsibilities

• Responsible for administration and management of the customer quotation process
• Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales.
• Responsible for administrative onboarding and data management of customers.
• Provide admin support to business development teams & internal sales support in the absence of internal sales staff.
• Coordinate special projects.
• Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.
• Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments.
• Collaborate and coordinate the quoting process with all internal stakeholders.
• Quality check quotes for completeness, accuracy, and professionalism.
• Follow-up outstanding quotes with responsible sales team members to conclusion.
• Complete/distribute relevant customer & supplier onboarding documentation and NDA’s.
• Complete the National Quote Sheet.
• Assist with forecasting and stock management as directed.
• Primary point of contact for sales, customer enquiries & requests if internal staff absent.
• Resolve sales-related issues and provide real-time customer support.
• Handle all inbound leads and website enquiries and qualify sales leads.
• Coordinate internal stakeholders to achieve project outcomes for due dates.
• Manage potential project bottlenecks & identify cost savings in work processes.
• Responsive for business contacts participating in initiatives and projects