SaaS Customer Success & Onboarding Coordinator

Msa Outsourcing Solutions - Uk; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

MSA Outsourcing Solutions - UK is seeking a proactive individual to support a UK client across onboarding, product demonstrations, customer support, sales assistance, telecommunications operations and executive administration. The role requires strong English, organizational skills and the ability to manage varied responsibilities independently.

The candidate will handle online demos, onboarding tasks, platform training, and ongoing support while liaising with customers and suppliers to resolve

Qualifications

• Excellent spoken and written English with a clear professional telephone manner.
• Strong customer service and relationship-building skills.
• Ability to learn new software platforms quickly and manage multiple priorities.

Responsibilities

• Conduct online product demonstrations for prospective customers and explain platform features clearly.
• Assist with customer onboarding, initial configuration and platform training.
• Provide ongoing customer support and respond to inquiries across channels (phone, email, WhatsApp).

Skills

Customer service

English communication

Time management

Independent work

Proactive

Organizational skills

SaaS onboarding familiarity

Job description

MSA Outsourcing Solutions - UK is seeking a proactive individual to support a UK client across onboarding, product demonstrations, customer support, sales assistance, telecommunications operations and executive administration. The role requires strong English, organizational skills and the ability to manage varied responsibilities independently.

The candidate will handle online demos, onboarding tasks, platform training, and ongoing support while liaising with customers and suppliers to resolve