Customer Success & Operations Coordinator

MSA Outsourcing Solutions; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

MSA Outsourcing Solutions in Johannesburg seeks a proactive individual to support UK clients across onboarding, product demonstrations, customer support, sales assistance and administration. You will manage multiple responsibilities and adapt to evolving needs while communicating clearly in English.

The role requires strong organizational skills, the ability to learn new software quickly, and a customer-service mindset.

Qualifications

• Excellent spoken and written English.
• Ability to conduct online product demonstrations.
• Strong customer service and relationship-building skills.
• Good technical aptitude and quick learner of software platforms.
• Able to manage multiple tasks with minimal supervision.
• Experience in SaaS onboarding or executive assistance is advantageous.

Responsibilities

• Conduct online product demonstrations for prospective customers.
• Explain platform features, functionality and benefits clearly.
• Assist with customer account setup, onboarding and initial configuration.
• Provide ongoing customer support and troubleshoot basic issues.
• Follow up with prospective customers and assist with sales-related activities.
• Support international customers with onboarding queries as needed.
• Process and provision broadband/telecom orders where required.
• Handle inquiries via telephone, email and messaging apps.
• Coordinate and track orders, ensuring timely resolution.
• Provide general administrative support and maintain customer records.
• Arrange business travel and related bookings for directors.

Skills

Onboarding

Customer service

SaaS

Product demonstrations

English fluency

Time management

Organizational skills

Independent worker

Job description

MSA Outsourcing Solutions - UK is seeking a professional, and proactive individual to support one of our UK client in various areas of their business. The role will involve customer onboarding, product demonstrations, customer support, sales assistance, telecommunications operations and executive administration. The successful candidate must be adaptable, organised and able to manage varied responsibilities independently as business needs evolve.

Key Responsibilities

• Conduct online product demonstrations for prospective Blootik customers, typically lasting approximately 20 minutes.
• Explain platform features, functionality and benefits clearly and confidently.
• Assist with customer account setup, onboarding, initial configuration and platform training.
• Provide ongoing customer support, respond to enquiries and troubleshoot basic software issues.
• Follow up with prospective customers and assist with sales-related activities.
• Support international customers with onboarding and platform-related queries where required.
• Process and provision broadband and telecommunications orders for Landlord Connect.
• Handle customer enquiries via telephone, email and WhatsApp.
• Liaise with suppliers and customers regarding installations, activations and service queries.
• Track outstanding orders and follow up to ensure timely resolution.
• Provide general operational and administrative support, maintaining accurate customer records.
• Arrange business and personal travel, including flights, accommodation and other bookings, for the company's directors.
• Assist with expense claims, refunds, research and general personal administration.
• Coordinate business and personal tasks, manage follow-ups and handle ad hoc requests.
• Handle confidential business and personal information with discretion.
• Adapt to changing priorities and take ownership of additional responsibilities as required.

• Excellent spoken and written English, with a clear and professional telephone manner.
• Confidence in conducting online demonstrations and engaging with prospective and existing customers.
• Strong customer service, communication and relationship-building skills.
• Good technical aptitude and the ability to learn new software platforms quickly.
• Strong organisational, administrative and time-management skills.
• A proactive, reliable and solutions-oriented approach to work.
• Ability to work independently, manage competing priorities and meet deadlines.
• Flexibility and willingness to take ownership of varied responsibilities.
• Professionalism, attention to detail and the ability to handle confidential information appropriately.
• Previous experience in SaaS, software onboarding, customer support, sales support, telecommunications, operations or executive assistance would be advantageous.