Remote Customer Success Coordinator - Onboarding & Growth

Placements24; Centurion; Híbrido; ZAR 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Professional development opportunities

Flexible working hours

Descripción de la vacante

WhatJobs Direct is seeking a proactive Customer Success Coordinator to join our fully remote team. You will onboard clients, provide ongoing support, and identify opportunities to maximize value from our offerings across a remote-first environment.

The role requires excellent communication, attention to detail, and the ability to manage multiple client accounts with a proactive, problem-solving approach. Remote work flexibility and professional growth opportunities are offered.

Formación

• Proven experience in customer success, account management, or a similar client-facing role, preferably in a remote capacity.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer success principles and methodologies.
• Proficiency with CRM software and customer success platforms.
• Ability to manage multiple client accounts and prioritize effectively in a remote setting.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Demonstrated ability to build strong, lasting client relationships.
• Must have a reliable internet connection and a dedicated home office space.
• A proactive, problem-solving approach to client challenges.
• Enthusiasm for helping clients achieve their goals.

Responsabilidades

• Manage a portfolio of clients, ensuring their successful adoption and utilization of our services.
• Conduct client onboarding sessions and provide training on product features.
• Proactively monitor client engagement and identify potential risks or opportunities.
• Serve as a primary point of contact for client inquiries and support needs.
• Address client issues and concerns promptly and effectively, escalating when necessary.
• Gather client feedback to inform product development and service improvements.
• Develop success plans tailored to individual client goals.
• Identify opportunities for upselling and cross-selling based on client needs.
• Maintain accurate client records and track key success metrics in the CRM.
• Collaborate with sales and product teams to ensure a seamless client experience.

Conocimientos

Communication skills

Interpersonal skills

Presentation skills

CRM software

Customer success platforms

Account management

Educación

Bachelor's degree in Business/Marketing or related field

Herramientas

CRM Software

Descripción del empleo

WhatJobs Direct is seeking a proactive Customer Success Coordinator to join our fully remote team. You will onboard clients, provide ongoing support, and identify opportunities to maximize value from our offerings across a remote-first environment.

The role requires excellent communication, attention to detail, and the ability to manage multiple client accounts with a proactive, problem-solving approach. Remote work flexibility and professional growth opportunities are offered.