Client Onboarding & Success Coordinator

Sable International; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Sable International is seeking a Client Onboarding and Support Administrator in Cape Town to be the central touchpoint for new clients. You will guide onboarding, ensure regulatory compliance, manage documentation, and coordinate with internal teams to deliver seamless client access and back-office support.

The role requires a finance-related degree, strong English communication, and excellent time management in a fast-paced environment.

Qualifications

• Degree in Finance, Economics, Business or related field.
• Interest in foreign exchange operations, financial administration, and regulatory compliance.
• Excellent command of English with strong communication, interpersonal and customer service skills.
• Able to engage professionally with international clients both telephonically and in writing.
• Methodical, reliable and highly organised with exceptional attention to detail.
• Strong time management and organisational skills to handle daily deadlines in a fast-paced environment.
• Proactive problem-solver with a can-do attitude.
• Computer literate with MS Excel, Word and Outlook; CRM exposure is a plus.

Responsibilities

• Act as a first point of contact for prospective and existing clients.
• Guide clients through onboarding and ensure appropriate solutions.
• Maintain strong professional relationships with clients, introducers, brokers, banking partners and internal stakeholders.
• Deliver a high level of service with proactive client communication and expectation management.
• Coordinate onboarding from initial enquiry through to account activation.
• Review client documentation for regulatory compliance (FICA, SARB).
• Monitor registrations and enquiries, progressing opportunities efficiently.
• Assist introducers, brokers and business development teams with onboarding and transactions.
• Identify opportunities to introduce other Sable Group services.

Skills

Customer service

Communication

Attention to detail

Time management

Education

Finance/Economics/Business degree

Tools

CRM software

Job description

Sable International is seeking a Client Onboarding and Support Administrator in Cape Town to be the central touchpoint for new clients. You will guide onboarding, ensure regulatory compliance, manage documentation, and coordinate with internal teams to deliver seamless client access and back-office support.

The role requires a finance-related degree, strong English communication, and excellent time management in a fast-paced environment.