Senior Customer Success Leader (Hybrid) – Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Life insurance

Hybrid work model

Job summary

Placements24 in Stellenbosch seeks a Senior Customer Success Manager to lead strategic relationships with key clients in the Winelands region. You will drive retention, adoption and satisfaction through proactive support and data-driven insights, balancing remote and in-office collaboration.

The ideal candidate has 5+ years in customer success or account management within a B2B SaaS environment, with strong communication, negotiation and problem-solving skills.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field; MBA is a plus.
• Minimum of 5 years in Customer Success, Account Management, or similar client-facing role in a B2B SaaS environment.
• Proven ability to manage complex client relationships and drive business outcomes.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of CS metrics and strategies.
• Experience with CRM and CS platforms (e.g., Salesforce, Gainsight).
• Hybrid work model experience and data-driven problem solving.

Responsibilities

• Develop and nurture strategic relationships with a portfolio of high-value clients.
• Proactively engage with clients to align objectives with solutions.
• Drive product adoption and identify upsell opportunities.
• Monitor client health and implement retention strategies.
• Serve as the primary contact for clients, addressing escalations promptly.
• Conduct regular business reviews and performance evaluations.
• Gather client feedback and collaborate with internal teams for improvements.
• Mentor and guide junior customer success teammates.

Skills

Relationship management

Account management

Client engagement

Communication

Data-driven

Education

Bachelor's degree in Business Administration/Marketing

MBA (a plus)

Tools

Salesforce

Gainsight

Job description

Placements24 in Stellenbosch seeks a Senior Customer Success Manager to lead strategic relationships with key clients in the Winelands region. You will drive retention, adoption and satisfaction through proactive support and data-driven insights, balancing remote and in-office collaboration.

The ideal candidate has 5+ years in customer success or account management within a B2B SaaS environment, with strong communication, negotiation and problem-solving skills.