SaaS Client Onboarding & Implementation Lead

Meltwater; Cape Town; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

30 days paid time off + birthday off

Health and pension benefits

CalmApp subscription for you and loved

Hybrid work style

Family leave program

Professional development opportunities

Job summary

Meltwater is seeking a Client Onboarding & Implementation Specialist to support the EMEA market from Cape Town. You will drive onboarding, feature adoption, and customized training for new clients, working with cross-functional teams to ensure precise configuration and successful launches.

The role emphasizes client satisfaction, effective communication, and data-driven insights. Join Meltwater to collaborate with seasoned professionals, manage complex implementations, and contribute to a

Qualifications

• Bachelor's degree or higher required with 2+ years in client-facing software implementation or related roles.
• Proven ability to manage client onboarding, training, and adoption.
• Strong written and verbal English communication with executive presence.

Responsibilities

• Collaborate with cross-functional teams to deliver tailored onboarding for accounts.
• Initiate and nurture client relationships within 30–60 days of subscription.
• Lead client implementations and ensure smooth transitions.
• Configure applications to meet client outcomes and craft Boolean data queries.
• Develop customized reports and dashboards for each client.
• Conduct online and in-person training sessions and manage project plans.
• Communicate status and deliverables to internal and external teams.

Skills

English communication

Client-facing

Relationship building

Presentation skills

Problem solving

Organizational skills

Hybrid work adaptation

Education

Bachelor's degree or higher

Tools

Boolean queries

Reports & dashboards

Job description

Meltwater is seeking a Client Onboarding & Implementation Specialist to support the EMEA market from Cape Town. You will drive onboarding, feature adoption, and customized training for new clients, working with cross-functional teams to ensure precise configuration and successful launches.

The role emphasizes client satisfaction, effective communication, and data-driven insights. Join Meltwater to collaborate with seasoned professionals, manage complex implementations, and contribute to a