Hybrid EMEA SaaS Onboarding & Implementation Specialist

Meltwater; Cape Town; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

30 days PTO

Health & Pension benefits

CalmApp subscription

Job summary

Meltwater is seeking a Client Onboarding & Implementation Specialist in Cape Town to drive onboarding and adoption for clients across the EMEA region. You’ll coordinate with teams, manage implementations, and tailor configurations to client goals, while delivering training and ongoing support.

Requirements include a Bachelor's degree and 2+ years in client-facing software roles, plus strong English communication, problem solving, and organizational skills.

Qualifications

• Bachelor's degree or higher in a relevant field or equivalent experience.
• 2+ years in a client-facing role within software implementation, support or client management.
• Excellent written and verbal English communication.

Responsibilities

• Collaborate across teams to deliver a tailored client onboarding experience.
• Lead client implementations and manage timelines and tasks.
• Configure and set up applications to meet client outcomes.
• Develop customized reports and dashboards for client metrics.
• Deliver online and in-person training sessions for platforms.

Skills

English fluency

Client management

Presentation skills

Problem solving

Organizational skills

Education

Bachelor's degree or higher

Job description

Meltwater is seeking a Client Onboarding & Implementation Specialist in Cape Town to drive onboarding and adoption for clients across the EMEA region. You’ll coordinate with teams, manage implementations, and tailor configurations to client goals, while delivering training and ongoing support.

Requirements include a Bachelor's degree and 2+ years in client-facing software roles, plus strong English communication, problem solving, and organizational skills.