SaaS Account Manager (Hybrid) — Growth & Retention

Placements24; Cape Town; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement savings plan

Hybrid work model

Team gatherings

Job summary

Placements24 in Cape Town is seeking an experienced Account Manager to manage a portfolio of SaaS clients and act as the primary liaison to drive adoption and value realization.

This hybrid role requires strong relationship-building, excellent communication, and a client-focused mindset. You will engage with clients, conduct business reviews, and collaborate with internal teams to ensure satisfaction and growth.

Qualifications

• Proven experience in Account Management or client-facing SaaS sales.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of software sales cycle and customer success principles.
• Experience in hybrid work environments with office presence in Cape Town.

Responsibilities

• Manage a portfolio of key accounts as the primary liaison to build long-term relationships.
• Engage with clients to understand objectives and identify opportunities for value realization from our SaaS platform.
• Conduct regular business reviews to track progress, address challenges, and demonstrate ROI.
• Collaborate with support, product, and marketing to ensure a seamless client experience and high satisfaction.
• Identify and pursue opportunities for account expansion, including upselling and cross-selling services and products.
• Track client health metrics and implement retention strategies to mitigate churn.

Skills

Account management

Client-facing sales

Communication skills

Data-driven upsell

Education

Bachelor's degree in Business Administration or Marketing

Job description

Placements24 in Cape Town is seeking an experienced Account Manager to manage a portfolio of SaaS clients and act as the primary liaison to drive adoption and value realization.

This hybrid role requires strong relationship-building, excellent communication, and a client-focused mindset. You will engage with clients, conduct business reviews, and collaborate with internal teams to ensure satisfaction and growth.