Revenue & Reservations / Rooms Div Manager Western Cape

HotelJobs; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

HotelJobs in the Western Cape is seeking a business-driven manager with strong hospitality experience across short-term rentals and property management. The role requires proven leadership, revenue management skills, and a track record in owner relations and CRM.

The ideal candidate will coordinate pricing strategy, guest experiences, and coordination with owners to maximise occupancy and profitability across a portfolio of properties.

Qualifications

• Minimum 5 years in hospitality, short-term rentals or property management.
• Experience with CRM and guest experience functions as a head of department or manager.

Responsibilities

• Lead and optimise revenue management and guest experience across properties.
• Oversee owner relations and financial acumen aspects.

Skills

Hospitality leadership

Team management

CRM & Guest Experience

Owner relations

Dynamic pricing

Tools

PriceLabs

Hostaway

PMS/OTA platforms

Job description

A Western Cape hospitality company specialising in short-term rental sand property management for over 100 properties, seeks a business driven manager with the following experience:

• Minimum 5 years in hospitality, short-term rentals or property management, with minimum 2 years managing a team, ideally upto 10 people
• Must have hospitality, property management, revenue management and owner relations experience
• Proven track record at CRM (Customer Relationship Management) and guest experience function as HOD / Manager
• Experience with PriceLabs (or any revenue-management platform); Hostaway or an equivalent PMSA; good understanding of the Airbnb / Apply Below / OTA environment
• STR (short term rental) and villa operators experience covering dynamic pricing, guest experience, maintenance coordination and owner management as well as financial acumen
• Must have proven track record in Reservations and Revenue management - ESSENTIAL
• A valid driver's licence and access to a reliable vehicle are required.