Revenue & Reservations Supervisor - Franschhoek

HotelJobs; Franschhoek; On-site; ZAR 300,000 - 420,000; Full time

Job summary

HotelJobs is seeking a Revenue & Reservations Supervisor for a Boutique Hotel & Wine Estate Group near Franschhoek. You will lead the reservations team, ensuring efficient booking operations, high service levels, and accurate revenue reporting across all channels.

The role involves forecasting, rate control, channel management, and close coordination with Front Office and Sales to optimise occupancy and ADR. Prior hospitality revenue experience and Protel PMS knowledge are valued.

Qualifications

• Must have a solid background in hospitality revenue and reservations management.
• Experience supervising a reservations team in a hotel environment is required.
• Familiarity with revenue forecasting and reporting is essential.
• Protel PMS experience would be beneficial.

Responsibilities

• Lead the reservations team and oversee booking operations across all channels.
• Support service quality, guest communications, inventory and rate control, and revenue optimisation.
• Create, interpret and forecast revenue reports in absence of the Revenue Manager.
• Supervise, train, and coach reservation agents to maintain high service levels.
• Oversee daily processing of bookings, block arrangements, amendments, and cancellations across channels.
• Monitor room availability, rates, and channel allocations to optimise occupancy and ADR.
• Coordinate with Front Office and Sales on VIP arrivals and group rooming lists.

Skills

Leadership

Attention to detail

Integrity

Strong system knowledge

Education

Matric Certificate

Formal hospitality qualification

Tools

Protel PMS

Job description

Boutique Hotel & Wine Estate Group based close to Franschhoek is looking for a Revenue & Reservations Supervisor to lead the reservations team and oversees booking operations across all channels. The role supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation; management reporting; and effective coordination with Front Office and Sales. Staff transport available from Franschhoek; Paarl and Stellenbosch.

Duties:

• This role also ensures that all revenue streams and technical systems are optimised to ensure maximum profitability.
• Create; interpret and forecast revenue reports in absence of the Revenue Manager.
• Supervise; train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
• Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels.
• Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and average daily rate (ADR).
• Group and conference quotes.
• Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager.
• Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists.
• Guest confidentiality.

Requirements:

• Matric Certificate
• A formal hospitality qualification
• Previous experience working as a Revenue and Reservations Supervisor in a Hotel environment.
• Protel PMS experience would be beneficial
• Strong system knowledge
• Strong leadership skills
• Meticulous attention to detail to the guest experience
• Personal and professional integrity of the highest standard
• Preference will be given to candidates from Franschhoek and neighbouring areas