Reservationist (Western Cape, Green Point)

ANEW Hotels & Resorts Pty; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

ANEW Hotel Green Point in Western Cape seeks a Reservationist to manage guest bookings, respond to inquiries, and ensure a seamless reservations process reflecting high standards. Based in Green Point, you will optimize revenue, maintain inventory, and deliver exceptional service in a fast-paced hospitality environment.

The role requires excellent communication, strong attention to detail, and the ability to multitask across multiple booking channels while maintaining data accuracy and guest

Qualifications

• Experience using Opera PMS in a hotel environment.
• Proficient in revenue management and rate parity.
• Knowledge of OTA channels and distribution.
• Excellent communication and guest service skills.
• Strong problem-solving and attention to detail.
• Able to multitask and manage time effectively.
• Experience in sales and upselling techniques.

Responsibilities

• Process all booking channels and OTA platforms.
• Handle group reservations and manage room inventory.
• Track cancellations and maintain booking records.
• Monitor occupancy, deposits, and rate parity.
• Generate forecasts and reports.
• Coordinate with departments to meet guest requests.
• Maintain Opera PMS and update inventory.
• Ensure data accuracy and audit readiness.
• Manage guest confirmations and modifications.

Skills

Opera PMS

Revenue management

OTA knowledge

Communication skills

Problem-solving

Attention to detail

System proficiency

Industry experience

Multitasking

Time management

Sales upselling

Job description

ANEW Hotel Green Point

is seeking a professional and customer-focused Reservationist to join our dynamic team. The successful candidate will be responsible for managing guest bookings, handling enquiries, and ensuring a seamless reservation process that reflects the high standards of our establishment. This role requires excellent communication skills, strong attention to detail, and the ability to deliver exceptional service in a fast-paced hospitality environment.

The successful candidate will be based in Western Cape, Green Point.

Role Purpose

Manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.

Key Responsibilities

Reservation Management

• Process all booking channels
• Manage OTA platforms
• Handle group reservations
• Monitor room inventory
• Track cancellations
• Maintain booking records
• Ensure data accuracy

Revenue Optimization

• Support rate management
• Monitor occupancy levels
• Track revenue targets
• Process deposits
• Monitor credit limits
• Generate forecasts

Guest Service

• Handle booking inquiries
• Process confirmations
• Manage modifications
• Support special requests
• Communicate policies
• Coordinate departments
• Maintain guest data
• Ensure satisfaction

System Administration

• Maintain Opera PMS
• Update inventory
• Monitor rate parity
• Generate reports
• Track statistics
• File documentation
• Support audits

Required Skills

• Opera PMS expertise
• Revenue management
• OTA knowledge
• Communication skills
• Problem-solving ability
• Attention to detail
• System proficiency
• Industry experience
• Multitasking and time management skills
• Sales and upselling techniques

Performance Metrics

• Revenue targets
• Occupancy rates
• Booking accuracy
• Response times
• System maintenance
• Report timeliness