Revenue Operations & Analytics Analyst

HyperionDev

Cape Town

Hybrid

ZAR 700,000 - 1,000,000

Full time

9 days ago

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Benefits offered by this job

Equity stake

Hybrid work

Access to Coding Bootcamps

Job summary

HyperionDev is seeking a Technical Business Analyst to join the Revenue Operations team. You will translate business needs into practical tooling improvements, deliver reliable reporting, and provide actionable insights across commercial and technical stakeholders.

The role requires strong analytical skills, experience with CRM and data workflows, and a proactive approach to automation and AI-enabled improvements, with a focus on data integrity and measurable impact on revenue.

Qualifications

2+ years’ experience in technical business analysis, Revenue Operations, business intelligence, or a similar role involving systems and data.
Bachelor’s degree in Information Systems, Business Analytics, Data Science, Statistics, Mathematics, Economics, or a related discipline.
Experience working with CRM platforms and configuring business tools to support operational workflows.
Experience gathering business requirements and translating them into system configurations, reporting requirements, or technical specifications.
Strong analytical and numerical skills, with the ability to identify trends, test assumptions, and draw meaningful inferences from complex datasets.
Experience building reports and dashboards and analysing commercial or operational performance metrics.
Advanced Excel or Google Sheets skills.
Experience integrating tools and working with data flows between systems, including through no-code or low-code solutions.
Experience using generative AI tools to support analysis, automation, or tool integration.
Excellent written and verbal communication skills, including the ability to explain technical concepts and analytical findings to different audiences.
A proactive approach to identifying improvements and taking ownership of their implementation.
Ability to work independently and collaborate effectively across commercial and technical teams.

Responsibilities

Analyse, configure and improve CRM, contact centre, reporting, and related tools.
Work with stakeholders to translate business needs into clear requirements, process flows, and specifications for system changes and integrations.
Analyse revenue and operational data to identify trends, anomalies, and performance drivers, turning findings into practical recommendations.
Define and maintain consistent performance metrics and dashboards covering areas such as lead conversion, pipeline progression, enrolments, revenue, and team productivity.
Validate data across systems, investigate discrepancies, and improve data capture and reporting practices so teams can rely on the information they use.
Identify bottlenecks across the student acquisition and payment journey, recommending and implementing improvements supported by data.
Configure tools and support integrations between systems. Use AI, automation, and available platform features to reduce manual work and improve accuracy.
Investigate tooling and reporting issues, coordinate fixes, and validate that system changes meet business requirements and produce accurate results.
Communicate insights and recommendations clearly to leadership, commercial teams, and external partners where required.
Stay informed about Revenue Operations practices, industry trends, and emerging tools, proactively evaluating opportunities to improve our systems and performance.