Technical Business Intelligence Analyst

HyperionDev; Cape Town; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Equity stake

Hybrid work

Access to Coding Bootcamps

Job summary

HyperionDev is seeking a Technical Business Analyst to join the Revenue Operations team. You will translate business needs into practical tooling improvements, deliver reliable reporting, and provide actionable insights across commercial and technical stakeholders.

The role requires strong analytical skills, experience with CRM and data workflows, and a proactive approach to automation and AI-enabled improvements, with a focus on data integrity and measurable impact on revenue.

Qualifications

• 2+ years’ experience in technical business analysis, Revenue Operations, business intelligence, or a similar role involving systems and data.
• Bachelor’s degree in Information Systems, Business Analytics, Data Science, Statistics, Mathematics, Economics, or a related discipline.
• Experience working with CRM platforms and configuring business tools to support operational workflows.
• Experience gathering business requirements and translating them into system configurations, reporting requirements, or technical specifications.
• Strong analytical and numerical skills, with the ability to identify trends, test assumptions, and draw meaningful inferences from complex datasets.
• Experience building reports and dashboards and analysing commercial or operational performance metrics.
• Advanced Excel or Google Sheets skills.
• Experience integrating tools and working with data flows between systems, including through no-code or low-code solutions.
• Experience using generative AI tools to support analysis, automation, or tool integration.
• Excellent written and verbal communication skills, including the ability to explain technical concepts and analytical findings to different audiences.
• A proactive approach to identifying improvements and taking ownership of their implementation.
• Ability to work independently and collaborate effectively across commercial and technical teams.

Responsibilities

• Analyse, configure and improve CRM, contact centre, reporting, and related tools.
• Work with stakeholders to translate business needs into clear requirements, process flows, and specifications for system changes and integrations.
• Analyse revenue and operational data to identify trends, anomalies, and performance drivers, turning findings into practical recommendations.
• Define and maintain consistent performance metrics and dashboards covering areas such as lead conversion, pipeline progression, enrolments, revenue, and team productivity.
• Validate data across systems, investigate discrepancies, and improve data capture and reporting practices so teams can rely on the information they use.
• Identify bottlenecks across the student acquisition and payment journey, recommending and implementing improvements supported by data.
• Configure tools and support integrations between systems. Use AI, automation, and available platform features to reduce manual work and improve accuracy.
• Investigate tooling and reporting issues, coordinate fixes, and validate that system changes meet business requirements and produce accurate results.
• Communicate insights and recommendations clearly to leadership, commercial teams, and external partners where required.
• Stay informed about Revenue Operations practices, industry trends, and emerging tools, proactively evaluating opportunities to improve our systems and performance.

Skills

Technical business analysis

Revenue Operations

Business intelligence

CRM experience

Requirements gathering

Analytical thinking

Data analysis

Communication skills

Independence & collaboration

Education

Bachelor's degree in IS/Analytics/Data Science/Statistics/Economics

Tools

SQL

Power BI

Tableau

Metabase

APIs

No-code/low-code

Job description

ABOUT US

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook), which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap, and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education, who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale-up tech business, join us as we play our part in making the world a more stable, safer, and fair place.

ABOUT THE ROLE

As our Technical Business Analyst at HyperionDev, you will help our Revenue Operations team improve the systems, data, and processes that support the student journey. You will work across commercial and technical teams to translate business needs into practical tooling improvements, reliable reporting, and actionable insights.

You will combine an analytical mindset with a hands-on approach to technology: understanding how our tools connect, investigating data inconsistencies, defining performance metrics, and identifying opportunities to improve workflows. You should be comfortable working with numbers, questioning assumptions, and drawing well-supported conclusions from data.

We are looking for someone who proactively suggests improvements based on performance trends, stakeholder needs, and new tools or platform features. Success in this role will be measured by the reliability of our revenue data, the usefulness of our reporting, and the improvements you deliver to our Revenue Operations tooling and processes.

RESPONSIBILITIES

• Revenue Operations Tooling: Analyse, configure, and improve CRM, contact centre, reporting, and related tools to support effective revenue operations.
• Business & Technical Requirements: Work with stakeholders to understand business needs and translate them into clear requirements, process flows, and specifications for system changes and integrations.
• Data Analysis & Interpretation: Analyse revenue and operational data to identify trends, anomalies, and performance drivers, turning findings into practical recommendations.
• Metrics & Dashboards: Define and maintain consistent performance metrics and dashboards covering areas such as lead conversion, pipeline progression, enrolments, revenue, and team productivity.
• Data Quality & Integrity: Validate data across systems, investigate discrepancies, and improve data capture and reporting practices so teams can rely on the information they use.
• Process Optimisation: Identify bottlenecks across the student acquisition and payment journey, recommending and implementing improvements supported by data.
• Integrations & Automation: Configure tools and support integrations between systems. Use AI, automation, and available platform features to reduce manual work and improve accuracy.
• Testing & Troubleshooting: Investigate tooling and reporting issues, coordinate fixes, and validate that system changes meet business requirements and produce accurate results.
• Stakeholder Reporting: Communicate insights and recommendations clearly to leadership, commercial teams, and external partners where required.
• Continuous Improvement: Stay informed about Revenue Operations practices, industry trends, and emerging tools, proactively evaluating opportunities to improve our systems and performance.

REQUIREMENTS

Minimum

• 2+ years’ experience in technical business analysis, Revenue Operations, business intelligence, or a similar role involving systems and data.
• Bachelor’s degree in Information Systems, Business Analytics, Data Science, Statistics, Mathematics, Economics, or a related discipline.
• Experience working with CRM platforms and configuring business tools to support operational workflows.
• Experience gathering business requirements and translating them into system configurations, reporting requirements, or technical specifications.
• Strong analytical and numerical skills, with the ability to identify trends, test assumptions, and draw meaningful inferences from complex datasets.
• Experience building reports and dashboards and analysing commercial or operational performance metrics.
• Advanced Excel or Google Sheets skills.
• Experience integrating tools and working with data flows between systems, including through no-code or low-code solutions.
• Experience using generative AI tools to support analysis, automation, or tool integration.
• Exceptional attention to detail, with a disciplined approach to validating data and investigating inconsistencies.
• Excellent written and verbal communication skills, including the ability to explain technical concepts and analytical findings to different audiences.
• A proactive approach to identifying improvements and taking ownership of their implementation.
• Ability to work independently and collaborate effectively across commercial and technical teams.

Preferred

• 4+ years’ experience in technical business analysis, Revenue Operations, or a related analytical role.
• Experience within a technology, SaaS, ecommerce, or online education environment.
• Proficiency in SQL and experience with business intelligence tools such as Power BI, Tableau, or Metabase.
• Familiarity with APIs, data warehousing concepts, and large datasets.
• Experience with sales funnels, revenue forecasting, attribution, or conversion analysis.
• Experience improving CRM workflows, contact centre tooling, or payment processes.
• Experience generating code or building automations using Claude Code or similar AI tools.
• Experience preparing reports for university partners or government contract delivery.

BENEFITS

• Equity: As a senior leadership role within the company, you may be eligible for direct ownership in the business through our stock option scheme. The company has been approached for acquisition by a number of billion-dollar leaders in the tech education space and is backed by investors from the US, UK and South Africa, and we want you to directly share in the success of the business.
• Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus.
• Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.
• Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.
• Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

OUR VALUES

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision, and ours is a relentless quest for improvement.