Revenue And Reservations Supervisor

Zohorecruit; Stellenbosch; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Kendrick Recruitment is recruiting for a Revenue and Reservations Supervisor to join a prestigious 5-star hotel in Franschhoek, Western Cape. You will oversee reservations operations across all channels, optimize occupancy and revenue, and guide a team to deliver exceptional guest service from booking to arrival.

The role requires experience in hotel reservations or revenue management, a formal hospitality qualification, strong leadership, and proficiency with reservations systems.

Qualifications

• Matric certificate and hospitality qualification are required.
• Experience in a 4- or 5-star hotel environment is preferred.
• Protel PMS experience would be beneficial.
• Strong leadership and guest-service focus are essential.

Responsibilities

• Oversee all revenue streams and systems to maximise profitability.
• Create, interpret and forecast revenue reports in the absence of the Revenue Manager.
• Supervise and train reservation agents to maintain service quality and timely responses.
• Oversee daily processing of bookings and amendments across channels.
• Monitor room availability, rates and channel allocations to optimise ADR and occupancy.
• Prepare group and conference quotes and forecasts.
• Collaborate with Front Office and Sales on VIP arrivals and group lists.
• Maintain strict guest confidentiality.

Skills

Leadership

Communication skills

Attention to detail

Guest experience focus

System knowledge

Education

Matric Certificate

Hospitality qualification

Tools

Protel PMS

Job description

Revenue and Reservations Supervisor – Luxury 5-Star Hotel

Location: Franschhoek, Western Cape

Duties

• This role also ensures that all revenue streams and technical systems are optimised to ensure maximum profitability.
• Create, interpret and forecast revenue reports in absence of the Revenue Manager.
• Supervise, train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
• Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels.
• Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and average daily rate (ADR).
• Group and conference quotes.
• Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager.
• Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists.
• Guest confidentiality.

Main Responsibilities

• Ensure all revenue streams and technical systems are optimised to maximise profitability.
• Create, interpret and forecast revenue reports in the absence of the Revenue Manager.
• Supervise, train and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
• Oversee daily processing of individual and group bookings, block arrangements, amendments and cancellations across all channels.
• Monitor room availability, rates and channel allocations (OTAs, GDS and direct) to optimise occupancy and average daily rate (ADR).
• Prepare group and conference quotes.
• Compile daily, weekly and monthly pickup, forecasting and no-show reports for management review in the absence of the Revenue Manager.
• Work closely with Front Office and Sales teams to communicate VIP arrivals, special guest requests and group rooming lists.
• Maintain strict guest confidentiality.

Experience and Skills

• Previous experience working as a Revenue and Reservations Supervisor in a hotel environment.
• Protel PMS experience would be beneficial.

Inherent Requirements

• Matric Certificate.
• Strong system knowledge.
• Strong leadership skills.
• Meticulous attention to detail with a strong focus on the guest experience.
• Personal and professional integrity of the highest standard.
• Preference will be given to candidates from Franschhoek and neighbouring areas.

Requirements

• Matric Certificate
• A formal hospitality qualification
• Previous experience working as a Revenue and Reservations Supervisor in a Hotel environment.
• Protel PMS experience would be beneficial
• Strong system knowledge
• Strong leadership skills
• Meticulous attention to detail to the guest experience
• Personal and professional integrity of the highest standard
• Preference will be given to candidates from Franschhoek and neighbouring areas

About

• Luxury hospitality portfolio offering sophisticated escapes and unique guest experiences, with dynamic career opportunities for positive, vibrant and energetic individuals.
• The Revenue and Reservations Supervisor leads the reservations team and oversees booking operations across all channels. The role supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation, management reporting, and effective coordination with Front Office and Sales.

Location: Franschhoek, Western Cape

Property: 5-Star Hotel

Position: Revenue and Reservations Supervisor

Salary: R25,000 – R30,000 per month

Key responsibilities

• Oversee the day-to-day reservations operation, ensuring all enquiries and bookings are handled accurately and efficiently.
• Supervise and support the reservations team, providing guidance, training and ongoing development.
• Monitor occupancy, room availability, rates and booking patterns to maximise revenue opportunities.
• Assist with implementing effective revenue management and pricing strategies.
• Maintain accurate reservations records and ensure all bookings are correctly captured and processed.
• Monitor online booking channels, OTAs and distribution platforms.
• Analyse reservation and revenue reports and identify opportunities to improve performance.
• Work closely with Front Office, Sales, Finance and Management to ensure seamless communication and operational efficiency.
• Manage guest enquiries and special requests professionally, ensuring a personalised service experience.
• Assist with forecasting, reporting and maintaining rate parity across all relevant channels.
• Ensure reservations procedures and hotel standards are consistently followed.
• Handle any booking-related issues or guest concerns promptly and professionally.

Requirements

• Previous experience in a reservations, revenue or hotel operations role is essential.
• Supervisory or team leadership experience is highly advantageous.
• Previous experience within a 4- or 5-star hotel environment is preferred.
• Strong understanding of hotel reservations systems, online distribution channels and revenue principles.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Good numerical and analytical skills with a commercial approach.
• Ability to work accurately under pressure in a fast-paced hospitality environment.
• Professional presentation and a strong commitment to delivering exceptional guest service.
• Knowledge of the Franschhoek/Winelands hospitality market would be advantageous.

Kendrick Recruitment is currently seeking an experienced Revenue and Reservations Supervisor to join a prestigious 5-star hotel in Franschhoek, Western Cape. The successful candidate will play a key role in overseeing reservations operations, optimising occupancy and revenue, and ensuring an exceptional guest experience from booking through to arrival.

About the latest Revenue and reservations supervisor Jobsin Franschhoek !