Revenue And Reservations Supervisor

IntelliStaff; Franschhoek; On-site; ZAR 320,000 - 420,000; Full time

Job summary

IntelliStaff is recruiting a Revenue and Reservations Supervisor for Franschhoek. You will oversee the reservations team, manage bookings across channels, and work with Front Office and Sales to deliver exceptional guest experiences.

The role focuses on revenue optimisation, rate control and reporting, with strong emphasis on leadership and integrity in handling guest information.

Qualifications

• Leadership capabilities to guide a reservations team.
• Attention to detail to ensure accuracy in bookings and reports.
• Focus on guest experience and confidentiality.

Responsibilities

• Maximise profitability by optimising all revenue streams and systems.
• Create, interpret and forecast revenue reports in absence of Revenue Manager.
• Supervise, train and coach reservation agents to maintain service quality and response times.

Skills

Leadership

Attention to detail

Guest experience

System knowledge

Education

Matric Certificate

Tools

Protel PMS

Job description

Location: Franschhoek

About

• Luxury hospitality portfolio offering sophisticated escapes and unique guest experiences, with dynamic career opportunities for positive, vibrant and energetic individuals.
• The Revenue and Reservations Supervisor leads the reservations team and oversees booking operations across all channels. The role supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation, management reporting, and effective coordination with Front Office and Sales.

Main Responsibilities:

• Ensure all revenue streams and technical systems are optimised to maximise profitability.
• Create, interpret and forecast revenue reports in the absence of the Revenue Manager.
• Supervise, train and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
• Oversee daily processing of individual and group bookings, block arrangements, amendments and cancellations across all channels.
• Monitor room availability, rates and channel allocations (OTAs, GDS and direct) to optimise occupancy and average daily rate (ADR).
• Prepare group and conference quotes.
• Compile daily, weekly and monthly pickup, forecasting and no-show reports for management review in the absence of the Revenue Manager.
• Work closely with Front Office and Sales teams to communicate VIP arrivals, special guest requests and group rooming lists.
• Maintain strict guest confidentiality.

Experience and Skills:

• Previous experience working as a Revenue and Reservations Supervisor in a hotel environment.
• Protel PMS experience would be beneficial.

Inherent Requirements:

• Matric Certificate.
• Strong system knowledge.
• Strong leadership skills.
• Meticulous attention to detail with a strong focus on the guest experience.
• Personal and professional integrity of the highest standard.
• Preference will be given to candidates from Franschhoek and neighbouring areas.