Revenue and Reservations Supervisor

Zohorecruit; Franschhoek; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Revenue and Reservations Supervisor for a luxury 5-star hotel in Franschhoek, Western Cape. You will oversee reservations operations, optimize occupancy and revenue, and ensure a guest-centric experience from booking to arrival.

Key duties include supervising the reservations team, monitoring occupancy and rates, and collaborating across departments to maintain high service standards in a fast-paced hospitality environment.

Qualifications

• Experience in reservations, revenue, or hotel operations is essential.
• Strong leadership and team supervision abilities.
• Experience in 4- or 5-star hotel environments preferred.
• Solid understanding of reservations systems and online channels.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to work under pressure.

Responsibilities

• Oversee day-to-day reservations operations and ensure accurate enquiries and bookings.
• Supervise and develop the reservations team with guidance and training.
• Monitor occupancy, availability, and rates to maximise revenue.
• Assist with revenue management and pricing strategies.
• Maintain accurate reservations records and processing of bookings.
• Monitor online channels, OTAs, and distribution platforms.
• Analyse reservation and revenue reports to identify improvements.
• Collaborate with Front Office, Sales, Finance and Management for seamless operations.
• Handle guest enquiries and special requests professionally.
• Assist with forecasting, reporting, and rate parity across channels.
• Ensure procedures and hotel standards are consistently followed.
• Resolve booking issues and guest concerns promptly.

Skills

Reservations systems

Revenue management

Leadership

Communication

Analytical

Hospitality

Job description

Job Information

Reservations

R25,000 – R30,000

City Franschhoek

State/Province Western Cape

7690

Job Description

Revenue and Reservations Supervisor – Luxury 5-Star Hotel

Kendrick Recruitment is currently seeking an experienced Revenue and Reservations Supervisor to join a prestigious 5-star hotel in Franschhoek, Western Cape . The successful candidate will play a key role in overseeing reservations operations, optimising occupancy and revenue, and ensuring an exceptional guest experience from booking through to arrival.

• Position: Revenue and Reservations Supervisor
  
• Salary: R25,000 – R30,000 per month
  

Key responsibilities

• Oversee the day-to-day reservations operation, ensuring all enquiries and bookings are handled accurately and efficiently.
  
• Supervise and support the reservations team, providing guidance, training and ongoing development.
  
• Monitor occupancy, room availability, rates and booking patterns to maximise revenue opportunities.
  
• Assist with implementing effective revenue management and pricing strategies.
  
• Maintain accurate reservations records and ensure all bookings are correctly captured and processed.
  
• Monitor online booking channels, OTAs and distribution platforms.
  
• Analyse reservation and revenue reports and identify opportunities to improve performance.
  
• Work closely with Front Office, Sales, Finance and Management to ensure seamless communication and operational efficiency.
  
• Manage guest enquiries and special requests professionally, ensuring a personalised service experience.
  
• Assist with forecasting, reporting and maintaining rate parity across all relevant channels.
  
• Ensure reservations procedures and hotel standards are consistently followed.
  
• Handle any booking-related issues or guest concerns promptly and professionally.
  

Requirements

• Previous experience in a reservations, revenue or hotel operations role is essential.
  
• Supervisory or team leadership experience is highly advantageous.
  
• Previous experience within a 4- or 5-star hotel environment is preferred.
  
• Strong understanding of hotel reservations systems, online distribution channels and revenue principles.
  
• Excellent communication and interpersonal skills.
  
• Strong attention to detail and organisational abilities.
  
• Good numerical and analytical skills with a commercial approach.
  
• Ability to work accurately under pressure in a fast-paced hospitality environment.
  
• Professional presentation and a strong commitment to delivering exceptional guest service.
  
• Knowledge of the Franschhoek/Winelands hospitality market would be advantageous.