Retail Team Leader

Placements24; Komani; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff discounts

Career progression opportunities

Supportive team environment

Leadership experience

Job summary

Placements24 is seeking an energetic Retail Team Leader to guide the store team in Queenstown. You will lead by example, coach staff, and ensure high standards of service and presentation while supporting store operations.

The role focuses on driving sales, mentoring associates, and maintaining merchandising standards in a fast-paced environment. A strong retail background and leadership potential are essential for growth within the team.

Qualifications

• Previous retail sales or supervisory experience.
• Demonstrated ability to lead and motivate a team.
• Strong customer service and communication skills.
• Familiarity with POS systems and retail operations.
• Ability to work in a fast-paced environment and solve problems.
• Proactive and positive attitude toward teamwork and achieving goals.

Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
• Assist in training and onboarding new team members, providing guidance and support.
• Oversee daily store operations, ensuring smooth execution of tasks and procedures.
• Handle customer inquiries, complaints, and escalations effectively and professionally.
• Ensure visual merchandising standards are maintained and products are well-presented.
• Assist management with stock control, inventory counts, and merchandising tasks.

Skills

Team leadership

Customer service

Retail operations

POS systems

Communication

Problem solving

Job description

About the Role

Our client is seeking an energetic and experienced Retail Team Leader to guide their store team in Queenstown . This role is essential for ensuring high levels of customer service, driving sales, and supporting store management in daily operations. You will act as a role model for the sales associates, provide coaching, and ensure adherence to company standards. This is an exciting opportunity for a motivated individual with proven retail experience and strong leadership potential to take on more responsibility and contribute to the success of the store.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
• Assist in training and onboarding new team members, providing guidance and support.
• Oversee daily store operations, ensuring smooth execution of tasks and procedures.
• Handle customer inquiries, complaints, and escalations effectively and professionally.
• Ensure visual merchandising standards are maintained and products are well-presented.
• Assist management with stock control, inventory counts, and merchandising tasks.

Requirements

• Previous experience in a retail sales or supervisory role.
• Demonstrated ability to lead and motivate a team.
• Strong customer service and communication skills.
• Familiarity with POS systems and retail operations.
• Ability to work effectively in a fast-paced environment and problem-solve.
• A proactive and positive attitude towards teamwork and achieving goals.

Benefits

• Competitive annual salary with potential performance incentives.
• Valuable leadership experience in a retail setting.
• Staff discounts on store products.
• Opportunities for career progression within the retail sector.
• A supportive team environment fostering growth and collaboration.